Subject: Re: Collection not done- Order 9799182501
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohd Imran <[email-masked]>, Pooja Sharma <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 28 Oct 2020 18:59:23 -0700 (MST)

Hi Team, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Mohd Imran" <[email-masked]> 
To: "Shatakshi Pandey" <[email-masked]>, "Pooja Sharma" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 22 October, 2020 13:51:38 
Subject: RE: Collection not done- Order 9799182501 

Hi Shatakshi/Pooja, 

Please check below order we are unable to create RMA and the old one is cancelled. Kindly check and allow return. 

Order # 9799182501 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, October 22, 2020 12:07 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Collection not done- Order 9799182501 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case. Customer wish to return items but the RMA is showing cancelled and hence we are unable to create a new RMA for collection. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 17 October, 2020 00:22:58 
Subject: Fwd: Collection not done- Order 9799182501 

Dear Team, 

With regards to Order ID 9799182501, the customer has ordered 02 nos of 161061542 - - Boxer with Button Detail - Set of 3, but he has received 02 nos. of 2 pcs of boxers (PFA). The return request was raised on Sep 12, but the RMA has been cancelled and the collection is still pending. 

Kindly assist. 

Regards, 

Nikhil. 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 14 September, 2020 12:59:20 
Subject: Re: Status update request - Order 9799182501 

Hi Team, 

With reference to the order number 9799182501, we request you to update the status as delivered. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 13 September, 2020 23:30:27 
Subject: Status update request - Order 9799182501 

Hi Team, 

With regards to Order ID 9799182501, the Jira team have asked to contact the OMS team to get the status updated for this order. Jira ref no is REL-114961. 

Kindly assist. 

Regards, 

Nikhil. 

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