Subject: RMA to be processed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 28 Oct 2020 15:20:30 -0700 (MST)

Hi Team, 

With reference to order # 6222402781 
Order Date: Sep 8, 2020 
RMA: 1000090672 
RMA Value: SAR199.26 

The customer has retuned the 4 items under the old RMA ( 24134351 ). And the all 4 items was processed but due to customer has created RMA for 5 items the refund stucked. We have raise Jira to delete the RMA to create a new RMA for the 4 items. (PFA). The old RMA has been deleted and we have created a now RMA, Kindly assist us to process the RMA to refund for customer as the case is pending since long time. 

Regards, 
Fauzan