Subject: Re: Account debited - No transaction showing in the Hybris - Ticket ID 1377962
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>, Mustafa chakki <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Rashid Kaskar <[email-masked]>, Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>, Harish thakor <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 28 Oct 2020 08:00:07 -0700 (MST)

Hi Team, 

Any Update ? 

Regards 
shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Mustafa chakki" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Rashid Kaskar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Harish thakor" <[email-masked]> 
Sent: Wednesday, October 21, 2020 8:33:06 AM 
Subject: Re: Account debited - No transaction showing in the Hybris - Ticket ID 1377962 

Hi Team, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Akshay Berry" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Malik Ismail" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]> 
Sent: Monday, October 5, 2020 4:32:16 PM 
Subject: RE: Account debited - No transaction showing in the Hybris - Ticket ID 1377962 

[ mailto:[email-masked] | @Rashid Gafoor  Kaskar ] Please confirm if this is a valid transaction as the customer is following up on the same. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Sunday, September 13, 2020 2:15 PM 
To: Rashid Gafoor Kaskar <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]> 
Subject: Re: Account debited - No transaction showing in the Hybris - Ticket ID 1377962 

External email sender, please take precaution. 

Hi Rashid, 

Any update ? 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 4, 2020 6:15:02 PM 
Subject: Re: Account debited - No transaction showing in the Hybris - Ticket ID 1377962 

Hi Rashid, 

Please check and assist inc losing the below case on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 27 August, 2020 18:10:41 
Subject: Re: Account debited - No transaction showing in the Hybris - Ticket ID 1377962 

Hi Malik, 

Can you please assist us in the below case on urgent basis. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 27 August, 2020 16:19:07 
Subject: Fwd: Account debited - No transaction showing in the Hybris - Ticket ID 1377962 

Dear Team 

Kindly do the follow up for this. 

Regards, 

Nikhil. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 21 August, 2020 15:32:43 
Subject: Re: Account debited - No transaction showing in the Hybris - Ticket ID 1377962 

Hi Malik, 

Kindly advise if there is any update regarding the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 15, 2020 12:07:54 AM 
Subject: Re: Account debited - No transaction showing in the Hybris - Ticket ID 1377962 

Hi Malik, 

Kindly assist us on below case. as the customer is complaining that her account was debited under reference no ( 021310022865 ) but the transaction failed. We are unable to see any order placed/rejected. Please find attached screenshot for your reference. 

Customer Email: [ mailto:[email-masked] | [email-masked] ] 

Regards, 

Fauzan 

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