Subject: Re: Refund approval 6476891402
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Hemyar Nasser <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 28 Oct 2020 07:39:30 -0700 (MST)

Hi Team, 

Please assist regarding the following issue. 

Regards 
Shakeeb 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, October 5, 2020 3:23:55 PM 
Subject: Refund approval 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1360886 
Order Date: Apr 3, 2020 
Order ID: 6476891402 
Tracking ID: S000832843110 
Total Price: ​ SAR321.00 
Issue Description: customer mail us asking for the refund and in hypris the order delivered on 4/13/20. 
​ 
Case history: the customer contacted us two months ago regarding the refund, and said the courier contacted her to deliver the order after three months of placing the order at that time she already left the town and she informed the delivery guy to cancel the order. However the order has been marked as delivered and the customer is claiming that the order was never delivered to her. 

We escalated the issue to the courier team to provide POD but we have not heard back from them. 
Customer's history: she has only this order. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Hemyar