Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873
From: Shakeeb Arsalan <[email-masked]>
To: Mustafa chakki <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Rashid Kaskar <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohamed Mahmoud <[email-masked]>, anju john <[email-masked]>, Harish thakor <[email-masked]>
Date: Wed, 28 Oct 2020 07:23:42 -0700 (MST)

Reminder 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Mustafa chakki" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Rashid Kaskar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Ala Hamood" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>, "anju john" <[email-masked]>, "Harish thakor" <[email-masked]> 
Sent: Wednesday, October 21, 2020 3:58:26 PM 
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873 

Hi Team, 

Please update regarding the following concern. 
it has been pending since long time. 

Regards 
Shakeeb 

From: "Mohamed Mahmoud" <[email-masked]> 
To: "Rashid Kaskar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ala Hamood" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, October 14, 2020 8:36:47 PM 
Subject: RE: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873 

Hi [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] , 

Can you please update us here if the amount refunded 

Thanks, 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Saturday, September 19, 2020 8:01 PM 
To: Mohammad Shababe Quamar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]> 
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Please update us on below case and help to close the case. 

Regards, 

Fauzan 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 13 September, 2020 18:37:19 
Subject: RE: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873 

Looping in [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] Please update below mention ticket status. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 12, 2020 2:33 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ala Hamood < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing below case. KNET Refund ticket is: 03589006. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 7 September, 2020 18:41:41 
Subject: Fwd: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873 

Hi Team, 

Please assist in the below case. Not receiving response from Finance. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 1 September, 2020 17:06:32 
Subject: Re: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873 

Hi Team, 

Kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "fauzan musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 1, 2020 4:45:52 PM 
Subject: KNET ON_VALIDATION_CANCELLED // 1340620 // 8394274873 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Jul 27, 2020 
Order ID: 8394274873 
Total Price: KWD64 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is NOT captured in Payment Transactions but the customer is demanding refund and he sent us account statement so we request to check this your priority basis 

Best Regards 
Ala Aldin 

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