Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Mustafa chakki <[email-masked]>
Cc: Rashid Kaskar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>, M Ataullah <[email-masked]>
Date: Wed, 28 Oct 2020 07:21:13 -0700 (MST)

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Mustafa chakki" <[email-masked]>, "Rashid Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Wednesday, October 21, 2020 7:07:05 PM 
Subject: RE: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] , 

Please find below bank details. Please process refund. 

Regards, 

Malik 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, October 21, 2020 5:11 PM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]> 
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

External email sender, please take precaution. 

Hi Malik, 

PFB bank details as requested and do the needful. 

Regards 
Shakeeb 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 28, 2020 12:24:34 PM 
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi Team 

the customer bank deletes: 

1. Beneficiary Name as per Bank: HAMAD A M ALMARRI 
2. Bank Name : KUWAIT FINANCE HOUSE 
3. Account Number : 281050134481 
4. IBAN number : Kw10KFHO0000000000281050134481 
5. Branch Name: Mubarak alkabeer 
6. Type of Account: Altamayuz 

Best Regards 
Ala Aldin 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "fauzan musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 13, 2020 10:40:18 AM 
Subject: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi Team 

Problem Statement: ON_Cancelled Order (Refund issue) 

Order Date : Jun 19, 2020 
ticket id : 03308949 
Order ID: 8388370753 
Total Price:59.32 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_Cancelled Order but the amount is captured in Payment Transactions and REFUND_FOLLOW_ON also but the customer is demanding refund and he sent us account statement so we request to check this your priority basis 

check account statement 

Best Regards 
Ala Aldin 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753
From: Akshay Berry <[email-masked]>
To: "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Mustafa Chakki <[email-masked]>, Harish Thakor <[email-masked]>
Date: Sun, 4 Oct 2020 13:39:28 +0000

Hi Rashid,

Please proceed with the bank transfer as per the details shared as the customer has been waiting for a while now.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Rashid Gafoor Kaskar <[email-masked]>
Sent: Sunday, October 4, 2020 5:35 PM
To: Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Mustafa Chakki <[email-masked]>; Harish Thakor <[email-masked]>
Subject: RE: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi,

Please co-ordinate with customer and update us if customer can collect the refund amount from nearby stores so we can arrange the refund accordingly.

Regards,

Rashid Kaskar,

F&A,

Landmark Group,

Kuwait

(O)  : +965 22909909 Ext 1407

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 04, 2020 4:17 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Rashid,

Attaching the bank details as shared by the customer.

Kindly proceed with the refund asap for the subject order.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 27, 2020 9:50 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: RE: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Apoorv,

Please get bank details from customer as refund was not successful to Knet.

Regards,

Malik

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 26, 2020 12:00 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

External email sender, please take precaution.

Hi Team,

Please assist on the below case.

Regards,

Apoorv

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 September, 2020 18:40:04
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Malik,

Any update ?

Regards
shakeeb

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 22, 2020 8:57:41 PM
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Malik,

Order ID: 8388370753
as per hybris the amount was refunded on 12th of July, but the cuatomer is claiming that he did not receive the amount

PFA and advise.

Regards
Shakeeb

  _____

From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 10:40:18 AM
Subject: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Team

Problem Statement: ON_Cancelled Order (Refund issue)

Order Date : Jun 19, 2020
ticket id : 03308949
Order ID: 8388370753
Total Price:59.32
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is ON_Cancelled Order but the amount is captured in Payment Transactions and   REFUND_FOLLOW_ON also  but the customer is demanding refund and he sent us account statement  so we request to check this your priority basis

check account statement

Best Regards
Ala Aldin