Subject: RE: deduction //1586634 - MOC 14327314
From: Mohamed Nagy <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Mohd Zafar <[email-masked]>
Date: Wed, 28 Oct 2020 11:18:15 +0000

Dear @Mohammed Athar<mailto:[email-masked]>,

Sorry for the inconvenience, there is no order number, just the attached Document from the customer,
Communicated also with the customer for the Auth code and will revert back with it if the account number is not handy to reach the transaction.

Regards,
Mohamed Nagy

From: Mohammed Athar <[email-masked]>
Sent: Wednesday, October 28, 2020 3:02 PM
To: Mohamed Nagy <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Mohd Zafar <[email-masked]>
Subject: RE: deduction //1586634 - MOC 14327314

Hi Team,

Please provide us any reference number of the transaction(Auth code or order number) without any details how can I check & update you.

Thanks & Regards,
Athar Mohammed,
From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 1:18 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: deduction //1586634 - MOC 14327314

Dear @Mohammed Athar<mailto:[email-masked]>,

Can you please confirm if this amount was deducted from the customer, as Hybris is not showing any deductions with such amount.

Regards,
Mohamed Nagy

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 2:42 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: deduction //1586634

External email sender, please take precaution.
Hi Malik,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 7:59:00 PM
Subject: Re: Refund

any update ?

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 15 October, 2020 18:57:27
Subject: Refund

Hi Shakeeb,

With reference to customer email : [email-masked]<mailto:[email-masked]>

The customer is claiming that the amount SAR 81 was deducted from his account, and he provided us with an account statement for the transaction. After reviewing the customer's account, we did not find any order by this value.

Kindly check and assist us.

Regards,
Samer

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