Subject: RE: Refund Issue
From: Ahmed Ibrahim Waheed Mohamed <[email-masked]>
To: Mohd Imran <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Abd El Rahman Hussien Abd El Latif El Ashry <[email-masked]>, Shirodkar Amit Esvonta Xeti <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 28 Oct 2020 10:47:29 +0000

Dear Gents

Kindly as per the CIB requirement

To settle  this case

We need your support to have

The Card number of this  Customer

Best Regardes
Ahmed Ibrahim | Finance Assistant
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48
Mob +201097974679
www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Bassem Lotfy <[email-masked]>
Sent: Wednesday, October 28, 2020 12:41 PM
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]>
Cc: Abd El Rahman Hussien Abd El Latif El Ashry <[email-masked]>; Shirodkar Amit Esvonta Xeti <[email-masked]>
Subject: RE: Refund Issue

External email sender, please take precaution.
Please provide card number

From:        Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
To:        Bassem Lotfy <[email-masked]<mailto:[email-masked]>>
Cc:        Shirodkar Amit Esvonta Xeti <[email-masked]<mailto:[email-masked]>>, Abd El Rahman Hussien Abd El Latif El Ashry <[email-masked]<mailto:[email-masked]>>
Date:        28-10-20 12:16 PM
Subject:        RE: Refund Issue
________________________________

Dear Bassem

Kindly we need support in this case

Best Regardes

Ahmed Ibrahim | Finance Assistant

Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt

Tel: +2 010 260 999 00| +2 010 260 999 11 |Fax: +2 010 260 948 48

Mob +201097974679

www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7C6cfb242f32b842cf99e808d87b2dffa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637394784798981506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NuZyE%2Foyg2UqNM7tOyiAP9yh%2BnpfPS5UNbszEI8cCpU%3D&reserved=0>

From:Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 4:00 PM
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; Shirodkar Amit Esvonta Xeti <[email-masked]<mailto:[email-masked]>>; Abd El Rahman Hussien Abd El Latif El Ashry <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund Issue
Importance: High

Please check did he amount has been credited in our account?

Alinaqi Bhavnagri  | DGM Finance

Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7C6cfb242f32b842cf99e808d87b2dffa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637394784798986505%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=F1RTO0r4%2FcHE8bb7EX%2F9G3tVcrKxYNY4jZ9krpF6zL8%3D&reserved=0>

From:Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 1:12 PM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund Issue
Importance: High

Hi Alinaqi,

Please help us in closure of the complaint.

With reference to order #2000104545

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From:Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 1:48 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us on the below case customer insisting that he has not received the refund.

Regards,

Fauzan

________________________________

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 2:27:54 AM
Subject: Refund Issue

Hi Team,

With reference to order #2000104545

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us.

Regards,

Fauzan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7C6cfb242f32b842cf99e808d87b2dffa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637394784798996500%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xkEWtEZq2O5EPUq1PQ2Fd7IDU7XvaW1cdWYtn3q1p9g%3D&reserved=0>[attachment "20200923_151347.jpg" deleted by Bassem Lotfy/CIB]

 Bassem Lotfy
 KEY Accounts Senior RM
 Payment Acceptance

 Commercial International Bank (Egypt)
 Mobtadayan
 49 Mohamed Ezz El Arab St. - El Kasr El Eini
(02)27903821  +201024598283
  [email-masked]<mailto:[email-masked]>

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This e-mail message (and any attachments) is the property of CIB and it may contain privileged and confidential information strictly for the use of the
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com