Subject: Refund to be process(8207492030)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 27 Oct 2020 19:56:09 -0700 (MST)

Hi Team, 

With reference to order # 8207492030 

Kindly assist us to process the below RMA ( 1000078803 ) as it has been retuned to Conloc under AWB: RP1017200001310 on Oct-18-2020 . And we are not getting any updated from child ticket. 

Regards, 
Fauzan 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, October 27, 2020 3:50:58 PM 
Subject: Refund to be process(8207492030) 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Oct 11, 2020 
Order ID: 8207492030 
Return Tracking ID: RP1017200001310 
Assistance Required: Need Urgent refund 

Issue Description: Customer raised a return request for 02 item and as per customer she handed over all 02 items to the courier team and as per the courier team they delivered the items to the warehouse on Oct 18, 2020. 

But according to the hybris the refund has been not processed for 02 items, So we request you to check under RMA 1000078803 how many item has been received in our warehouse and kindly process the refund. 

Regards, 
Abhishek Borgaonkar