Subject: Re: Missing item // 6226701785 // 1529166
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 27 Oct 2020 19:53:24 -0700 (MST)

Hi Team, 

Case is pending for a long time. 

Customer history: 1 ITEMS OUT OF 24 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER IS WITH US SINCE MARCH 2019 AND REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

Kindly update us. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 10 October, 2020 10:29:19 
Subject: Missing item // 6226701785 // 1529166 

Hi Team, 

Problem Statement: Missing item 

Order Date : Sep 23, 2020 

Order ID: 6226701785 
Tracking ID: Z1827025 
Assistance Required: Need further assistance 

Issue Description: Order has been delivered to customer however, customer is complaining that the item: 162056758 - - Juniors Devon Foldable Travel Cot is missing. 

Price of the item: SAR229.00 

Child ticket: 1531968 has been raised, however no update has been received from the team. 

Kindly look into this and assist further. 

Regards, 
Nitesh