Subject: Re: Knet On validation
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mustafa chakki <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abdulqader Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 27 Oct 2020 19:05:37 -0700 (MST)

Hi Mustafa, 

Please update us on the below case. 

Regards. 
Fauzan 

From: "Seeta Seeta" <[email-masked]> 
To: "Mustafa chakki" <[email-masked]> 
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, October 18, 2020 3:17:57 PM 
Subject: Re: Knet On validation 

Hi Mustafa, 

Can you please provide us the update in the mentioned case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Musalman" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, October 13, 2020 10:23:59 AM 
Subject: Knet On validation 

Hi Team, 

With reference to customer email ID: [email-masked] 
Customer claiming that he tried to place an order but the amount has been deducted from his account and order not placed, Kindly check and assist us. 

Transaction Date: 18-09-2020 
Amount: 16.860 KWD 
Transaction ID: 026250025742-E0268301 

Regards, 
Fauzan 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 5 October, 2020 15:26:12 
Subject: Knet 

Hi Team, 
#1498018 
With reference to email address: [email-masked], Customer is complaining that an amount was deducted on 18 Sep , 2020 however as per our records, no order was placed on that date. 

Customer provided the statement as attached. 

Kindly look into this and do the needful. 

Thanks, 
Abdulqade