Subject: Refund check// 6607394471
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 27 Oct 2020 17:43:18 -0700 (MST)

Hi Team, 

With reference to order # 6607394471 
Order Date: 22 March 2018 

The has been cancelled and customer claiming the he has not recived the refund, We cannot find the order in hybris. Kindly check and assist us. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 28, 2020 12:04:21 AM 
Subject: Refund check// 6607394471 

Hi Team, 

The customer emailed us, he claimed the order# 6607394471 placed on 22 March 2018 has been cancelled and the refund has not processed for the paid order. 
We have checked and the order ID is not found in our records. 
Please check this issue and update us. 

Regards, 
Algaily.