Subject: Refund not processed// 6227544095
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 27 Oct 2020 17:32:13 -0700 (MST)

Hi Team, 

Kindly assist us on the below case. The item has been delivered to Conloc on 10 Oct 2020 and till now the RMA not process, we are also not getting any update from child ticket. 

Order ID: 6227544095 
Return Tracking ID: 46284608532 
RMA 1000032246 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 28, 2020 2:21:38 AM 
Subject: Refund not processed// 6227544095 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 26-Sep-2020 
Order ID: 6227544095 
Return Tracking ID: 46284608532 
RMA 1000032246 
Assistance Required: To process the refund. 

Issue Description: The customer raised a return request for two items that have been delivered to warehouse on 10 Oct 2020 but according to the hybris the status still showing PICKUP_SCHEDULED, So we request you to check under RMA 1000032246 so that the refund will be processed asap. 

Regards, 
Algaily.