Subject: RE: Need urgent ​call // 33726940
From: Mohd Imran <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, ccwebteam <[email-masked]>, ccbackoffice <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Tue, 27 Oct 2020 16:51:15 +0000

Hi @Ali Mkhaimer<mailto:[email-masked]>,

Please re-attempt it tomorrow.

From: Ali Mkhaimer <[email-masked]>
Sent: Tuesday, October 27, 2020 6:53 PM
To: Mohd Imran <[email-masked]>; Rawan Barghouth <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Saeed Khawaldeh <[email-masked]>; ccwebteam <[email-masked]>; ccbackoffice <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nour Hanayneh <[email-masked]>
Subject: RE: Need urgent ​call // 33726940

External email sender, please take precaution.
Hi Imran,

No answer from the customer side.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C59674303ae644011a9fa08d87a87ff0b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637394071809996237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9kL5rqYwZSi6nj0rdDTjO1Hf%2FlJYHWeJ52DXNj1BqXQ%3D&reserved=0>
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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C59674303ae644011a9fa08d87a87ff0b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637394071810006237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8YmaO1hIKwyK4TczzrDpUGXRJHxlPJtNV95gB08Ii4U%3D&reserved=0>
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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Monday, October 26, 2020 9:18 AM
To: Ali Mkhaimer; Rawan Barghouth; Amani Khraisat; Mohammad Tarabishi; Saeed Khawaldeh; ccwebteam; ccbackoffice
Cc: seeta.seeta; Shakeeb Arsalan; Fauzan Musalman; Shivani Rani; Escalations Dxbteam; Nour Hanayneh
Subject: RE: Need urgent ​call // 33726940

Hi team,

Can we get this closed please.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 8:46 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Amani Khraisat <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; ccwebteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need urgent ​call // 33726940

External email sender, please take precaution.
Hi Imran,

Is there any update in the below case.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>, "Rawan Barghouth" <[email-masked]<mailto:[email-masked]>>, "Amani Khraisat" <[email-masked]<mailto:[email-masked]>>, "Mohammad Tarabishi" <[email-masked]<mailto:[email-masked]>>, "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "ccwebteam" <[email-masked]<mailto:[email-masked]>>, "ccbackoffice" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 3:33:32 PM
Subject: RE: Need urgent ​call  // 33726940

Hi team,

Please call and assist customer.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 12:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need urgent ​call // 33726940

External email sender, please take precaution.
Hi Team,

Can you please arrange a callback to the below customer.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 12:59:25 PM
Subject: Re: Need urgent ​call  // 33726940

Hi Team,
Any update?

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 20:13:22
Subject: Need urgent ​call  // 33726940

Hi Team,

Ticket- 1575073 & 1530161
Order Date : Sep 23, 2020
Order ID: 7404484584
​Contact number: 33726940

Assistance Required: Need urgent ​call

Issue Description: The customer received a compensation voucher for the order as some items got cancelled and they were in Sale.
​
I have shared the voucher details with him. But he doesn't want to use the voucher as the threshold value of the voucher is BHD 12 and he does not want to pay this amount.

The voucher details are:
​
Code: V93-269L-ZGBW-BZGS-G
Value: BHD 8
Valid till  28.10.2020
Threshold value BH 12.
​Concept: Babyshop

Now, customer want to arrange the call back for him otherwise he will file a complaint again this.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C59674303ae644011a9fa08d87a87ff0b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637394071810026221%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OIrhOCuCm7udvV861WvmFOtORxgaOFp8TzG3ZCr156Y%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com