Subject: RE: Refund issue case id; 1596809
From: Shatakshi Pandey <[email-masked]>
To: Mohd Imran <[email-masked]>, Pooja Sharma <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 27 Oct 2020 11:53:32 +0000

@Mohd Imran<mailto:[email-masked]> – was this AWB created manually ?

From: Mohd Imran <[email-masked]>
Sent: Tuesday, October 27, 2020 3:50 PM
To: Shatakshi Pandey <[email-masked]>; Pooja Sharma <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund issue case id; 1596809

Hi Shatakshi,

With reference to order #6226711794

Kindly assist us to process the RMA (1000016552) as the items has been delivered to Conloc on 07 Oct 2020 under AWB: 46282669123 and we are not getting any update from Conloc team.

RMA Value: SAR95

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 6:48 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue case id; 1596809
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6226711794
Kindly assist us to process the RMA (1000016552) as the items has been delivered to Conloc on 07 Oct 2020. Under AWB: 46282669123 and we are not getting any update from Conloc team.
RMA Value: SAR95

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 11:00:57 AM
Subject: refund issue case id; 1596809

Problem Statement: Refund Not Processed
Order Date : Sep 23, 2020
Order ID: 6226711794
return Tracking ID: 46282669123
RMA: 1000016552
Assistance Required: Need refund for customer.

Issue Description: the items have been returned to WH conloc under above tracking ID
and no action has been taken yet by the WH
please do needful.

Regards,
CS Team Ammar Asif

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