Subject: RE: Amount deduction / [email-masked]
From: Mohammed Athar <[email-masked]>
To: Mohd Imran <[email-masked]>, Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Zafar <[email-masked]>
Date: Tue, 27 Oct 2020 11:25:28 +0000

Hi Sankar,

Please confirm if I can process the refund through payfort

Thanks & Regards,
Athar Mohammed,

From: Mohammed Athar
Sent: Sunday, October 25, 2020 2:30 PM
To: Mohd Imran <[email-masked]>; Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Zafar <[email-masked]>
Subject: RE: Amount deduction / [email-masked]

Looping @Sankar T<mailto:[email-masked]>

Please help us to process the refund for the MADA transaction, order is created but unable to view the order in hybris.Refer to the below screenshot from Payfort in the below trail mail.

Thanks & Regards,
Athar Mohammed,

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 2:24 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount deduction / [email-masked]<mailto:[email-masked]>

Hi @Mohammed Athar<mailto:[email-masked]>,

Please help us to get this closed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 9:07 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Amount deduction / [email-masked]<mailto:[email-masked]>
Importance: High

Hi @Mohammed Athar<mailto:[email-masked]>,

Please assist to process refund for below order.

order 6493917439
amount SAR 446
Date 2020-05-25 00:39:52

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 8:28 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Amount deduction / [email-masked]<mailto:[email-masked]>
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to customer Email ID: [email-masked]<mailto:[email-masked]>

Customer has made an order May 25, 2020. However, payment failed but the amount has been debited from customer account. As per the hybris there is no order details for May 25, 2020.
Bank statement shared by the customer has been attached.

Transaction ID: 014521096302
Amount: SAR 446
Customer Email id: [email-masked]<mailto:[email-masked]>

Kindly check and advise for the further process.

Regards,
Fauzan
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