Subject: Order cancellation sheet has been reactivated.
From: Shakeeb Arsalan <[email-masked]>
To: LM CS Team <[email-masked]>, Ahmed Alkinj <[email-masked]>, sameer koothalikutty <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 27 Oct 2020 03:10:49 -0700 (MST)

Hi Team, 

Order cancellation sheet has been reactivated. 

[ https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=2012610713 | https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=2012610713 ] 

Please fill out the necessary fields such as the following: 

AGENT NAME 

GROUP – drop down selection is LIVESALESMAN, CRYSTEL, ESCALATIONS DXB 

DATE RAISED – date added in the sheet 

ORDER DATE 

ORDER ID 

ITEM/S to be CANCELLED – if it’s a full cancellation, just note ALL ITEMS 

ISSUE TYPE 

    * Order not shipped/no consignment details 
    * Cancellation is failing in HYBRIS 
    * Cancellation stuck in progress 
    * Partial cancel button is not available to cancel the item 

CS REMARKS 

    * Urgent (DED/MOC/SM cases) 
    * Irate Customer – multiple follow up’s made 
    * Pending from long time 

Regards 
Shakeeb