Subject: RE: Pricing issue (6224628956) / MOC case
From: Mohamed Nagy <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 27 Oct 2020 09:38:36 +0000

Dear Shakeeb,

Customer was already refunded with the amount of SAR 228 at 28 September,
And this was as per the Concept head request, do not transfer another amount to her, and I will communicate with her,

Regards,
Mohamed Nagy

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, October 27, 2020 1:25 PM
To: Mohamed Nagy <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Pricing issue (6224628956) / MOC case

External email sender, please take precaution.
Hi Team,

Please advise regarding the below concern as the customer is threatening to raise the case to the MOC and share the experience on social media.

Regards
Shakeeb

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 1:58:36 PM
Subject: Pricing issue(6224628956)

Hi Team,

With reference to order number 6224628956. Customer placed the order on Sep 16, 2020 and delivered on Sep 19, 2020

Customer is complaining that he has been charged more price than the price mentioned on price tag of these products. Product with their price mentioned below:

161875585 - - Iconic Floral Texture Jumpsuit with Long Sleeves and Pocket Detail  Price charged to customer is SAR 219.00 and price mentioned on price tag is SAR 80.00
161817491 - - Expo 2020 Printed Jumpsuit with Short Sleeves and High Neck - Price charged to customer is SAR 159.00 and price mentioned on price tag is SAR 70.00

We have provided the customer with voucher of SAR 228.00 after we got the approval from the concept head. However, customer has refused to accept the voucher and threatening us that he will complain in the Ministry of commerce.
The customer want the amount to be transferred to his bank Account.

Please note that Mohamed Nagy asked the customer for the bank details in this ticket 1492970, and the details have been provided PFB:
Alrajhi Bank
Marwa Bazara
Account Number: 521608016029340
IBAN: SA1080000521608016029340

Regards,
Abhishek Borgaonkar

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