Subject: RE: Order cancellation / Refund 6485887456
From: Mohammed Athar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Arjun Thapa <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 27 Oct 2020 09:36:44 +0000

Hi Team,

Please check with the customer his name & account number as per the below. If the below details are matching with the customer then please provide his bank details to proceed with the manual refund.

Date
HijraDate
Time
Description
Remarks
Credit
11/08/2020
21/12/1441
10:55
Transfer Within AL-Rajhi
Name-1: خالد حميد حميد الحمر/Name-2: خالد حميد حميد الحمراني الحربي/CA: 324000010006080085065
669.00

Thanks & Regards,
Athar Mohammed,

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, October 27, 2020 6:34 AM
To: Jessie Caparas <[email-masked]>; Mohammed Athar <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Arjun Thapa <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Order cancellation / Refund 6485887456

External email sender, please take precaution.
Hi Team,

PFA customer has shared proof of transferring the amount and he is asking for the refund now.
the customer is chasing us constantly.

Regards
Shakeeb
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Arjun Thapa" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 6:33:33 PM
Subject: RE: Order cancellation / Refund  6485887456

Hi @Mohammed Athar<mailto:[email-masked]>

Are you able to refund this customer?

It got delivered and customer deposited the amount.

Again, the customer got a message from us saying he was charged as of October 2nd.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 1:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order cancellation / Refund 6485887456

Hi Jessie,

Please find the below credit in our bank account.

Thanks & Regards,
Athar Mohammed,

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 10:47 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order cancellation / Refund 6485887456
Importance: High

@Mohammed Athar<mailto:[email-masked]> @Arjun Thapa<mailto:[email-masked]>

Can you please advise if we have receive a transfer from this customer?

Value: SAR 699.60
Order ID 6485887456
Customer Name: Khalid Alhamrani

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 10:25 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order cancellation / Refund 6485887456

External email sender, please take precaution.
Hi Team,

Please advise gerading the following

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 8:08:55 AM
Subject: Order cancellation / Refund  6485887456

Hi Jessie.

Order Created: Apr 25, 2020
Order : 6485887456
Total Price: SAR669.60

Issue description : the customer placed the order on Apr 25th, and he emailed us on July 15th stating that he got the order and the refund, so we advised him to transfer the amount to (Landmark Arabia) bank account and as per him he transferred the amount on August 11th.
the issue is now the customer came back and saying the amount has been deducted from his account again and as per hybris we can see the amount has been captured on Oct 2nd.

Assistance required : Please advise if we can get the order cancelled and have the refund initiated to the customer.

Regards
Shakeeb

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