Subject: RE: On Validation but amount deduct / 8399427687/1424508
From: Mustafa Chakki <[email-masked]>
To: Reddy Prasad <[email-masked]>, Harish Thakor <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Anju John <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Date: Tue, 27 Oct 2020 09:09:47 +0000

REFUNDED.

Original Transaction ID202023856112275
IP Address168.187.70.73Batch ID
Transaction Date/TimeTue Oct 27 12:08:08 AST 2020Post Date1027
Transaction ID202030155155563Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBurgan Bank
Card Number403583******9002Card ExpirationApr , 2022
Transaction Amount51.900Currency Code414
Merchant Track ID159838765200039154Result CodeCAPTURED
Host Response00Authorization Code109329
AVS ResponseCVD2 Validation Repsonse
Reference ID030197000098STAN ID78084
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Reddy Prasad <[email-masked]>
Sent: Tuesday, October 27, 2020 9:15 AM
To: Harish Thakor <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mustafa Chakki <[email-masked]>; Anju John <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: RE: On Validation but amount deduct / 8399427687/1424508

Harish

Need your intervention in closing cash refund issue

Regards

Reddy Prasad

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 7:15 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: Re: On Validation but amount deduct / 8399427687/1424508
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the case as the case is pending with us since 2 months and customer is chasing us for his refund. He also said that he will raise this issue to the higher authority because since 2 months he is chasing us but still he did not received his amount.
Customer is also asking to contact with someone from our side on call.

We request you please do the needful and help us to resolve this case as soon as possible.

Order ID - 8399427687
Hybris Ticket - 03624067
Ticket number - 1424508

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 11:26:03 PM
Subject: RE: On Validation but amount deduct / 8399427687/1424508

No reply on this as well.

@Mustafa Chakki<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 1:41 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Subject: Re: On Validation but amount deduct / 8399427687/1424508

External email sender, please take precaution.
Hi Team,

Please assist in getting the below case closed.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 21 October, 2020 18:30:51
Subject: Re: On Validation but amount deduct / 8399427687/1424508

Hi Mustafa,

Can you please assist us in the below case as the case is pending since Sept.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 6:22:57 PM
Subject: Re: On Validation but amount deduct / 8399427687/1424508

Hi Team,

Please ignore the previous mail.

Kindly assist us to process the Knet ticket: 03624067 created on Sep 29, 2020 for the order #8399427687

Regards,
Rehan
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 21 October, 2020 17:54:45
Subject: Re: On Validation but amount deduct / 8399427687

Hi Team,

The case has pending with us since September so we request you please do the needful to close this case as soon as possible.

Regards
Rehan
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 August, 2020 16:01:30
Subject: On Validation but amount deduct / 8399427687

Hi Team,

The order has not been placed successfully because it was on validation and as per the Payment Transactions nothing has been captured and authorized but customer claimed the amount has been deduct from his account.
So please refund his amount as soon as possible.

Order number - 8399427687
Ticket number -1424508
Amount - KWD51.90

Regards
Rehan

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