Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Oct 2020 06:33:32 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div>Dear team, </div>
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<div id="yMail_cursorElementTracker_1603780234568">I received the below email from you. Does it take so long to credit the amt back? It's been 2 weeks.. You'll were very fast in crediting the fils back.. But are sitting with the 2 KD.. This is rediculous.. Everytime an email is sent you say you are working on it on priority and nothing is done.. I need to take this matter to some one higher cause it's getting irritating.. </div>
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<div id="yMail_cursorElementTracker_1603780399311">Cynthia </div>
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<div dir="ltr" style='overflow-wrap: break-word; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Hi Cynthia,</div>
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<div dir="ltr" style='overflow-wrap: break-word; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Thank you for your patience.</div>
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<br style="overflow-wrap: break-word">We have heard back from our team at this time and have been advised that the refund request of the KWD 2 has been initiated, once processed we will update you regarding the same. Please allow us some more time and we will make sure the same gets processed on priority.</div>
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<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Tue, Oct 20, 2020 at 10:24 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv4156567712"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Cynthia,<br><br>Thank you for reaching out to us and apologies for the delay.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>Our team is working on your issue, and will get back to you as soon as possible.<br><br>Your friends,<br>The Support Team<br>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1466893