Subject: Fwd: Arabic Language Test - Mohammad Raghib
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 26 Oct 2020 22:38:55 -0700 (MST)

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Oct, 2020, at 20:45, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohammad Raghib / (91) 9058463984 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In that situation I will be calm down and will focus on what customer is complaing, and will try to make him calm down and will promise him to grant him compensation of his inconvenience. 
As well I will present some examples that this mistake happened first time in our company due to system issue. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My home town is Uttar Pradesh, I'm graduated from Al Azhar University Cairo, Egypt , and still doing M.A final year from jamia Millia islamia Delhi. 
I'm arabic English Urdu Hindi vise versa translator, and getting job in AMAZON. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمة العملاء العظيمة هي التي تجعل العملاء فرحا وسعيدا. 
وخدمة العملاء الجيدة هي مثل الخدمة السابقة ولكن هي ليست بدرجة ممتازة. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	أنا جيد في خدمة العملاء لأني أحمل تجربة في هذا المجال وكذالك تجربة في جعل العملاء مقتنعا 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	أنا أكملت دراستي من جامعة الأزهر ، القاهرة مصر، مدينة قاهرة هي مدينة جميلة، وكذالك وجدت هناك بيئه علميه ثقافه علميه، ورايت هناك في الناس الرغبه الى العلم و تعلم الثقافات العالميه 
وأما الطعام هناك طعام لذيذ أطعمه متنوعة مختلفه 
موضي القاهره مدينه مملوءه بالاماكن التاريخيه واجدر الذكر الاحرامات، ومتحف المصري، وقلعة صلاح الدين الايوبي، وقلعة محمد علي،ولذلك عزوف ارونا من انحاء العالم يعطون الى القاهره لزياره هذه الاماكن