Subject: Re: NDR Late refund /// 6229719665
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 26 Oct 2020 19:41:41 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "FarEye Support" <[email-masked]> 
To: "jessie caparas" <[email-masked]> 
Cc: "shatakshi pandey" <[email-masked]>, "bhaskar mandelia" <[email-masked]>, "vishwajeet singh" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "k nayan" <[email-masked]> 
Sent: Saturday, 24 October, 2020 16:59:35 
Subject: Re: RE: NDR Late refund /// 6229719665 

Dear Vishwajeet/Nayan, 

Kindly approve the above request so that we can proceed further on the case. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/ae0ca1feb94e47f0e9aee4e1df3a9f32f8081ab6984463ab4eb32fe5cc78bc08 | https://fareye.freshdesk.com/public/tickets/ae0ca1feb94e47f0e9aee4e1df3a9f32f8081ab6984463ab4eb32fe5cc78bc08 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Shailesh Bisht, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Sat, 24 Oct at 12:56 PM , FarEye Support <[email-masked]> wrote: 
Dear Jessie, 

Greetings from FarEye! 
We would like to inform you that we have received your concern regarding status change, we are working on it & we will update you very soon. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/ae0ca1feb94e47f0e9aee4e1df3a9f32f8081ab6984463ab4eb32fe5cc78bc08 | https://fareye.freshdesk.com/public/tickets/ae0ca1feb94e47f0e9aee4e1df3a9f32f8081ab6984463ab4eb32fe5cc78bc08 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Sanjeev Pandey, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Sat, 24 Oct at 12:38 PM , Jessie Caparas <[email-masked]> wrote: 
Hi Team, 
Please initiate RTO for this order. 
14/10/2020 11:17 
Thank you and Kind Regards, 
Jessie Caparas 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +97145172087 
From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Saturday, October 24, 2020 8:27 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shivani Rani <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: NDR Late refund /// 6229719665 
Importance: High 
External email sender, please take precaution. 
Hi Team, 
Kindly assist us to mark the below order as NDR the order has been retuned to WH but the status still in transit. 
Regards, 
Fauzan 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 23, 2020 10:15:45 AM 
Subject: NDR Late refund /// 6229719665 
Hi Team, 
Ticket- 1564088 
Problem Statement: NDR Late refund 
Order Date : Oct 3, 2020 
Order ID: 6229719665 
Tracking ID: CRDSAL0074869020 
Assistance Required: Need urgent refund 
Issue Description: The order has been shipped on Oct 3, 2020 but still not delivered to customer. 
As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT". 
Kindly check and advice as customer is waiting for the refund. 
Thank you for your help! 
Regards, 
Shivani 
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