Subject: Re: Amount Deducted Twice // 6205560970
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 26 Oct 2020 10:21:07 -0700 (MST)

Hi Team, 

Customer's Bank Details: 

Bank and Branch Name: Samba, Jeddah 
Account name: Enas Abu shareb 
Account number: 1218018259 
IBAN Number: SA9140000000001218018259 
Regards, 
Ebrahim Hageb 

From: "Malik Ismail" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Tuesday, 20 October, 2020 11:10:41 
Subject: RE: Amount Deducted Twice // 6205560970 

Hi Fauzan , 

Second deduction for order 6205560746. 

Ticket 1357186. Please send reminder to get bank details to process refund. 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Tuesday, October 20, 2020 6:12 AM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Amount Deducted Twice // 6205560970 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

Kindly assist us if the amount has captured under the below SADAD transaction ID. 

Regards, 

Fauzan 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 10, 2020 1:56:43 AM 
Subject: Amount Deducted Twice // 6205560970 

Hi Team, 

With reference to the order number: 6205560970 

Customer's email: [ mailto:[email-masked] | [email-masked] ] 

The customer is claiming that the amount has been deducted twice, and shared with us the proof PFA as he provided both transaction IDs: 

P1000000000004758688 

P1000000000004758686 

Need your assistance. 
Please refund if the amount has been deducted . 

Regards 
Ebrahim Hageb 

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