Subject: Order Cancellation Sheet
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Mon, 26 Oct 2020 17:01:39 +0000

Hi Team,

Order cancellation sheet has been reactivated.

https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=2012610713

Please fill out the necessary fields such as the following:

AGENT NAME
GROUP - drop down selection is LIVESALESMAN, CRYSTEL, ESCALATIONS DXB
DATE RAISED - date added in the sheet
ORDER DATE
ORDER ID
ITEM/S to be CANCELLED - if it's a full cancellation, just note ALL ITEMS

ISSUE TYPE

  *   Order not shipped/no consignment details
  *   Cancellation is failing in HYBRIS
  *   Cancellation stuck in progress
  *   Partial cancel button is not available to cancel the item

CS REMARKS

  *   Urgent (DED/MOC/SM cases)
  *   Irate Customer - multiple follow up's made
  *   Pending from long time

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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