Subject: Re: RE: Refund / Returned order / 6231787487
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Oct 2020 13:48:32 +0000

Dear Vishwajeet,     Greetings from FarEye !!!  We would like to inform you that we have received your concern regarding status update, in order to proceed further please confirm the timestamp for the same.           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/42146d8f54b0bafa057a6aa78447b6f0cd2e47f43eebb8514223143317db9f5f or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Vikash Kumar,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 26 Oct at  6:56 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 ++

@FarEye Support Team, 

  

 
 
Pls update the status for subjected order as rto_delivered & confirm .

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

 
From: Mohd Imran <[email-masked]>  
Sent: Monday, October 26, 2020 5:02 PM 
To: Shatakshi Pandey <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>;
 Haedar Mohammad <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Refund / Returned order / 6231787487 

 

   
 
 Hi Shatakshi/Vishwajeet, 

 

 Please check and update order status as NDR, as per courier order is RTO. 

 

  

 

 

 

 
 
Regards, 

 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

 
From: Shakeeb Arsalan <[email-masked]>
 
Sent: Monday, October 26, 2020 12:20 PM 
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Haedar Mohammad <[email-masked]>;
 Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Refund / Returned order / 6231787487 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team,, 

 

   

 
 With reference to order #6231787487 

 
 
 Order Date:  Oct 10, 2020 

 
 
 Tracking ID: CRDSAL0079548220 

 

   

 
 The order has been returned to WH (RTO) on 18 October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark
 the order as NDR and process the refund. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards. 

 
 
 Shakeeb 

 

 
 
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