Subject: FW: DED Complaint for Order# 9609115031
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 26 Oct 2020 12:43:08 +0000

Hi team,

As per the below approval please reply to the customer on ticket# 1601832 and ask him to share the bank details in order for us to refund the difference amount.

I am trying to call the customer but he is not answering. Let me know once he replies with the details.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Hamza Hafeez <[email-masked]>
Sent: Monday, October 26, 2020 12:55 PM
To: Akshay Berry <[email-masked]>; Chester Dsouza <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: DED Complaint for Order# 9609115031

Hi Akshay,

Please proceed with the refund.

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cf4d974b3a00a4175f9b108d8798cc9eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392992873161306%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XqlmK3pIEEOFuOZ%2FSZZx%2F7aMx26adUJW4L8jAB30rfY%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 12:42 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Chester Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: DED Complaint for Order# 9609115031

Hi Hamza / Chester,

We received a consumer complaint for the subject order. As per the customer the items were available at a discounted price and when the order was placed he was charged the full amount.

The customer is not ready to return the items as 1 item is out of stock but the promotion is still available on the website. He is also insisting to get a refund for the difference amount.

Kindly approve the refund for AED 199 for the difference as this is the first order with us and confirm if we can provide him the bank account transfer option.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

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