Subject: Re: Order delivery Issue( 6234898823)
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 26 Oct 2020 05:30:36 -0700 (MST)

Hi Team, 

Please look into the below case and advise regarding this. Customer is saying they want their order and to get the same reshipped through a different courier if needed. We have told the customer that we are unable to reship. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 25 October, 2020 20:10:41 
Subject: Re: Order delivery Issue( 6234898823) 

Hi Team, 

Kindly ignore the previous mail. 

With reference to order number 6234898823 and Awb: SD000251566. Order value: SAR 1140.00 

Customer placed order on Oct 21, 2020 and order was shipped from our warehosue on Oct 22, 2020 and handed over to shipa courier for delivery and Without attempting to deliver the order Shipa courier team called the customer on Oct 25, 2020 and said the area does not come under serviceable areas. Customer has already paid for the order and customer has 2 completed orders for the same address. 

Customer is very angry and feels cheated and want to receive his order by other courier as Shipa has marked the order set to be returned. Ship tracking details attached for your reference. 

Customer name: Sarath Bharath 

Customer contact number: 500210338 

Kindly look into this and do the needful. 

Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 25 October, 2020 20:09:41 
Subject: Order delivery Issue( 6234898823) 

Hi Team, 

With reference to order number 6234898823 and Awb: SD000251566. Order value: SAR 1140.00 

Customer placed order on Oct 21, 2020 and order was shipped from our warehosue on Oct 22, 2020 and handed over to shipa courier for delivery and Without attempting to deliver the order Shipa courier team called the customer on Oct 25, 2020 and said the are is does not come under service. Customer has already paid for the order and customer has 2 completed orders for the same address. 

Customer is very angry and feels cheated and want to receive his order by other courier as Shipa has marked the order set to be returned. Ship tracking details attached for your reference. 

Customer name: 6234898823 

Customer contact number: 500210338 

Kindly look into this and do the needful. 

Regards, 
Abhishek Borgaonkar