Subject: Urgent - CEO Complaint - 6233070441
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 26 Oct 2020 05:23:16 -0700 (MST)

Hi Team, 

With reference to the following order number: 6233070441 
Item: 161435910 - - Skechers Printed Ankle Length Sports Socks 
Ticket ID: 1591284 

Customer reported to us that he ordered a Cotton item but received a Polyester item. He was asking to register it as a complaint from the beginning to the top management and hence the same was escalated to concept for a resolution on this. The complaint was forwarded to Hamza and was taken directly with the Seller/Supplier. The details were corrected on the website and we were advised to either refund the customer or exchange the item for him. Refund was done for this item. 

Customer came back though saying that he isn't worried about the refund but he needs someone in the top management to contact him(CEO). Customer is also threatening for fraudulent he will raise this with Ministry of commerce if he does not receive a call from someone in Top Management. 

Please look into this and assist in closing. Thank you for your help! 

Regards, 
Apoorv