Subject: RE: RE: Order not delivered (RTO)
From: Shatakshi Pandey <[email-masked]>
To: FarEye Support <[email-masked]>, Jessie Caparas <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: Bhaskar Mandelia <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 26 Oct 2020 11:48:21 +0000

Pls Mark RTO and confirm.

26.10.2020 / 00.00.00

Thanks,
Shatakshi

From: FarEye Support <[email-masked]>
Sent: Sunday, October 25, 2020 7:55 PM
To: Jessie Caparas <[email-masked]>
Cc: Shatakshi Pandey <[email-masked]>; Bhaskar Mandelia <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; Vishwajeet Singh <[email-masked]>
Subject: Re: RE: Order not delivered (RTO)

External email sender, please take precaution.
Dear Jessie/Vishwajeet,

We are waiting for your response. Please provide feedback over the previous mail so that we can proceed further towards your concern.
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/662ba86898a4bafbbe96fd052087243dbff56055e6372f34234d13e39d545312<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F662ba86898a4bafbbe96fd052087243dbff56055e6372f34234d13e39d545312&data=04%7C01%7Cshatakshi.pandey%40landmarkgroup.com%7Cd6bfbfb2c9cd439a392a08d878fe57fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392381086536115%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TfUKVpRyG2%2Fra%2FO2zrAe5YRXNV%2BIYJxaTVJ4XJL6iHY%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cshatakshi.pandey%40landmarkgroup.com%7Cd6bfbfb2c9cd439a392a08d878fe57fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392381086536115%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EykbnuKMro3DPTqfwlXPE9QFoe6kck%2FGPzdplKsyRcQ%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cshatakshi.pandey%40landmarkgroup.com%7Cd6bfbfb2c9cd439a392a08d878fe57fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392381086546108%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lCDLIF6jMpG%2BEeJgPi6LyVb7rty4AwDc4TifQgfpaJM%3D&reserved=0>
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On Sat, 24 Oct at 3:59 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vishwajeet,

Please confirm if the changes need to be done.

@Jessie  upon confirmation we will proceed further from now to avoid any mismatch.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/662ba86898a4bafbbe96fd052087243dbff56055e6372f34234d13e39d545312<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F662ba86898a4bafbbe96fd052087243dbff56055e6372f34234d13e39d545312&data=04%7C01%7Cshatakshi.pandey%40landmarkgroup.com%7Cd6bfbfb2c9cd439a392a08d878fe57fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392381086546108%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BKOay9KdR2LGAtthmoJErTT2MIw5HMzvzvYiYZItX8s%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cshatakshi.pandey%40landmarkgroup.com%7Cd6bfbfb2c9cd439a392a08d878fe57fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392381086556103%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=78MCjhhIYERUYa7p1bcNwWyIh2MQxPpHlMfzcdvIywg%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cshatakshi.pandey%40landmarkgroup.com%7Cd6bfbfb2c9cd439a392a08d878fe57fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392381086556103%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g7H1CBctVDHQsSXamQh46Vxnh1It9YrlxcQs%2Fn2%2FIys%3D&reserved=0>
Call: +91 70-6595-6595
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On Sat, 24 Oct at 12:57 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Greetings from FarEye!
We would like to inform you that we have received your concern regarding status updation, we are working on it & we will update you very soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/662ba86898a4bafbbe96fd052087243dbff56055e6372f34234d13e39d545312<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F662ba86898a4bafbbe96fd052087243dbff56055e6372f34234d13e39d545312&data=04%7C01%7Cshatakshi.pandey%40landmarkgroup.com%7Cd6bfbfb2c9cd439a392a08d878fe57fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392381086576089%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=p8sccclkx%2BbobF2mkJjhzODMnM5pywL6nNpjbstTL7Q%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cshatakshi.pandey%40landmarkgroup.com%7Cd6bfbfb2c9cd439a392a08d878fe57fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392381086586083%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3MSXOwMFn5O56DRwa3Zja1d7Bah3hmz4XEpAbSQKay4%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cshatakshi.pandey%40landmarkgroup.com%7Cd6bfbfb2c9cd439a392a08d878fe57fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392381086586083%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eNQctcoDvZzxmaqQmW62EXg%2BnUvkr%2Fumfk108aocfJ8%3D&reserved=0>
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On Sat, 24 Oct at 12:47 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please initiate RTO as its showing as in transit in the portal.

2020-09-24
09:12:37

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODAxMDk5NTMsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.tqVbyk2miOI7RGPOaalS8nX1hFbWzyvEwQhJ0fe6ErI]

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 12:23 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order not delivered (RTO)
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Sep 1, 2020
Order ID:  6220413854
Tracking ID:  Z1683744
Assistance Required: Need Marked as NDR
Issue Description: The order was placed on Sep 1, 202, and shipped with Zajil-express under tracking (Z1683744). Now as per Zajil-express website the shipment has been returned to WH on Sep 24 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

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