Subject: Re: Arabic Language Test - wassila masroubi
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, nirendsouza <[email-masked]>
Date: Mon, 26 Oct 2020 03:56:20 -0700 (MST)

Hi Harpreet, 

The candidate is native. 
Written 9/10 
could not reach out to her to take her spoken interview. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "nirendsouza" <[email-masked]> 
Sent: Monday, October 26, 2020 1:05:19 PM 
Subject: Fwd: Arabic Language Test - wassila masroubi 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Oct, 2020, at 13:45, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	wassila masroubi / (0091) 9654750015 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will say: I apologise for the late delivery, they was a little confusion, your order is in process and you will get it shortly. 

And I will confirm the address again with the customer and get sure that the order go fast to him. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is wassila masroubifrom Morocco, I'm graduate in law, I was working as executive assistant in construction company in Morocco, my experience in India started with forex company as account manager, my last experience was as support service for Arabic patients for medical company. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين خدمة العملاء الجيدة والممتعة هي ان العميل يجب ان يكون راضي عن الخدمة وليس فقط تلقي الطلبات، بمعنى خدمة عملاء ممتازة يعني مثلاً راضين وسعداء. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لان لدي شخصية هادئة متفحمة ايجابية، واستطاع العمل بسرعة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد سافرت الى دولة ماليزيا، لقد كانت عطلة رائعة، بلد ماليزيا بلد جميل يتميز بجو هادئ معتدل الحرارة طيلة السنة مع الامطار الموسمية تقريبا كل السنة، لقد سافرت الى جزيرة رائعة، مليئة بالاتجار والطبيعة الخلابة والشواطئ الرائعة الهادئة، 
الناس يتكلمون لغة المالي وكلهم مفعول بالحيوية والنشاط، معظم الكلهم يتوفر على السمك. 
لقد سافرت ايضا الى جزيرة.اسمها الجزيرة الحامل، سبب التسمية كون الجزيرة تشبه لامراة حامل. 
لقد استمتعت جدا بالسفر الى ذلك.البلد الجميل.