Subject: Re: Arabic Language Test - Belal Allail
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 26 Oct 2020 03:53:59 -0700 (MST)

Hi Harpreet, 

The candidate is native. 
Written : 9/10 
the candidate contact NO is not Indian, I could not reach him. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Monday, October 26, 2020 12:54:46 PM 
Subject: Fwd: Arabic Language Test - Belal Allail 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Oct, 2020, at 11:15, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Belal Allail / (+963) 997746913 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	When I realise that a mistake has accured because of me, the first thing I have to say sorry to the customer for any inconvenience caused 
The next thing after my apology is to give full explanation of what exactly happened 
I Will inform the customer that I am going to solve this problem and resend the pizaa to the correct addres on proper time 
In the end I apologize again for any convenience And thank for customer patience, if he needs anything else please let me know if I can help 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I, Belal Allai, Syrian nationality 
I was born in Damascus 1985, I graduate from faculty of law, Damascus university, Damascus in 2010. 

In 2011 I went to India for post graduate and I did my master in corporate laws from osmania university, Hyderabad in 2013 

In 2014 I got admission in Aligarh Muslim university and I did my research on the topic "winding up of companies under companies laws of Syria and India: A comparative study" 
And I completed my PhD in 2019 
In addition I did post graduate diploma in translation Arabic- English in 2017 from osmania university, Hyderabad 

These valuable education experience helped me up to my career in an in-demand and competitive, one area where I particularly flourished as interpreter for Arab people who com to India for treatment or business 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Good customer service خدمة الزبائن جيدة 
كلمة جيد تمنح الدلالة على حسن الأداء 

Great customer serviceخدمة الزبائن عظيمة 
كلمة عظيم معناها كبير القدر شو سلطة ونفوذ 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	١. الصبر: حيث انه لدي القدرة على فهم مشاكل واحتياجات العملاء من الشركة بشكل جيد 
٢. الاصغاء : القدرة في الاستماع الى اي مشكلة ادارية او قانونية تواجه العملاء 
٣. مهارات التواصل : احرص على مناقشة المشكلة المطروحة 
٤. القدرة على التكلم باللغة العربية والإنجليزية 
٥. القدرة على التعلم واكتساب المهارات 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	في عام ٢٠١١ سافرت الى الهند وأقمت في مدينة حيدر آباد لمدة ثلاث سنوات من اجل دراسة الماجستير في الجامعة العثمانية. تقع هذه المدينة في جنوب الهند وهي كانت عاصمة ولاية اندرا بردايش سابقا وبعد الانفصال اصبحت عاصمة ولاية التيلنغانا، تعتبر هذه المدينة سادس اكبر مدن الهند من ناحية عدد السكان ، وفيها عدة ديانات سائدة كالهندوس والمسلمين والمسيحيون و تعتبر لغةةالتيلجو هي لغة المدينة الرسمية لذلك فأن اغلب السكان يتحدثون بها بها، من ناحية المعالم الاثرية يوجد في حيدر اباد الكثير من المعالم الاثرية والسياحية واشهرها مسجد شارمينار وقلعة غولكوندا التي تعتبر من حصون الهند القديمة، وتحتوي على أسواق شعبية من أجل بيع البهارات والتوابل الهندية واللؤلؤ والأساور والمشغولات اليدوية المحلية الصنع.