Subject: On validation but amount captured / 8395725485
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 26 Oct 2020 02:30:07 -0700 (MST)

Hi Team, 

The order has not been placed successfully because it was on validation but as per the Payment Transactions the amount has been captured, so we have created a hybrid ticket and also mentioned this case in Knet sheet but still the refund not initiate. 
Now the customer is asking for his amount so please refund his amount as soon as possible. 

Order number - 8395725485 
Ticket number - 1522134 

Hybris Ticket ID - 03641006 
Amount - KWD9.90 

We are looking forward to your reply, 

Regards 
Rehan