Subject: Re: Fareye issue- Invoices Unable to Dispatch
From: Shakeeb Arsalan <[email-masked]>
To: vinod sharma <[email-masked]>
Cc: Alexander Gomes <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Kanteeban Singaravelu <[email-masked]>
Date: Mon, 26 Oct 2020 02:12:58 -0700 (MST)

Hi Vinod, 

Please be informed that non of the customer's below got back to us, Please do the needful. 

Regards 
Shakeeb 

From: "vinod sharma" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Alexander Gomes" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Kanteeban Singaravelu" <[email-masked]> 
Sent: Monday, October 26, 2020 1:06:40 PM 
Subject: RE: Fareye issue- Invoices Unable to Dispatch 

Hi Shakeeb, 

Pls confirm whether correct mobile number received from customer. 

Else, we have to cancel the order & return the items back to RDC. We can’t hold below orders for too long. 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, October 24, 2020 3:24 PM 
To: Vinod Sharma <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Kanteeban Singaravelu <[email-masked]> 
Subject: Re: Fareye issue- Invoices Unable to Dispatch 

External email sender, please take precaution. 

Hi Vinod, 

All the mentioned customers have been requested to provide alternative contact NO, However non of them reverted back. 
Reminders have been sent, will update you if any of them got back to us. 

Regards 
Shakeeb 

From: "vinod sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Kanteeban Singaravelu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 24, 2020 5:38:34 PM 
Subject: RE: Fareye issue- Invoices Unable to Dispatch 

Hi Shakeeb, 

Please check & revert with customers. This is urgent. 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 3:22 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Fareye issue- Invoices Unable to Dispatch 

External email sender, please take precaution. 

Hi Jessie, 

The needful has been done. 
Will keep you posted. 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "vinod sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 4:32:37 PM 
Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch 

[ mailto:[email-masked] | @seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] 

Please check for alternative phone numbers and reply here. 

If needed – please email these customers. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 2:59 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: RE: Fareye issue- Invoices Unable to Dispatch 

Hi Jessie, 

Can you pls support for below orders by providing correct contact details. As, we are unable to dispatch these orders due to wrong mobile number. 

Please refer below mail for more details. 

	

Invoice 	

Container ID 	

Error 

6220142630 	

ECJED969312 	

504 Exceeption occured while creating shipment with fareye 

6220931787 	

ECJED973478 	

504 Exceeption occured while creating shipment with fareye 

6220931787 	

ECJED973487 	

504 Exceeption occured while creating shipment with fareye 

6220142630 	

ECJED969316 	

504 Exceeption occured while creating shipment with fareye 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: Gaurav Kumar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 7:26 AM 
To: Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] >; Snehel Mitra < [ mailto:[email-masked] | [email-masked] ] >; LMG WMS < [ mailto:[email-masked] | [email-masked] ] > 
Cc: RakeshKhatri < [ mailto:[email-masked] | [email-masked] ] >; Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; Jed Ecomreturn2 < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Jamal Akhtar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch 

Hi Vinod, 

As per the trail mail, it seems the customer contact no is Invalid and Aramex is rejecting the order. 

You need to get in touch with the concerned customer support team who will try to connect with the customer and can help with a valid number. 

Once you received the number, please share with us in a ticket to update it. 

Thanks & Regards, 

Gaurav Kumar 

APPLICATION SUPPORT - WMS 

Desk: +971 4 899 3265 || Cell: +971 50 193 9861 

Email Id : [ mailto:[email-masked] | [email-masked] ] 

From: Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 4:24 AM 
To: K Nayan < [ mailto:[email-masked] | [email-masked] ] >; Snehel Mitra < [ mailto:[email-masked] | [email-masked] ] >; Gaurav Kumar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG WMS < [ mailto:[email-masked] | [email-masked] ] > 
Cc: RakeshKhatri < [ mailto:[email-masked] | [email-masked] ] >; Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; Jed Ecomreturn2 < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Jamal Akhtar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch 

++ LMG Wms team 

From: K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 19, 2020 10:44 PM 
To: Snehel Mitra < [ mailto:[email-masked] | [email-masked] ] >; Gaurav Kumar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: RakeshKhatri < [ mailto:[email-masked] | [email-masked] ] >; Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] >; Jed Ecomreturn2 < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch 

Hi Gaurav & Snehel 

Can you please check this issue. 

Thank you 

K Nayan 

+971-503650952 

+971-045174436 

From: Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 19, 2020 7:53 PM 
To: K Nayan < [ mailto:[email-masked] | [email-masked] ] >; Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: RakeshKhatri < [ mailto:[email-masked] | [email-masked] ] >; Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] >; Jed Ecomreturn2 < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch 

+ Naseem 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: Vinod Sharma 
Sent: Monday, October 19, 2020 6:52 PM 
To: K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: RakeshKhatri < [ mailto:[email-masked] | [email-masked] ] >; Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] >; Jed Ecomreturn2 < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RE: Fareye issue- Invoices Unable to Dispatch 

Hi Nayan- Pls support 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: FarEye Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 19, 2020 6:40 PM 
To: Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: RakeshKhatri < [ mailto:[email-masked] | [email-masked] ] >; Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] >; Jed Ecomreturn2 < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RE: Fareye issue- Invoices Unable to Dispatch 

External email sender, please take precaution. 

Dear Vinod, 

We checked and found that we are getting the following response from Aramex end for the shared Invoices: 
{ 
"status": "error", 
"message": "Invalid Consignee Telephone", 
"shipmentID": "", 
"shipmentLabelUrl": "" 
} 

Kindly update the value of the attribute recipientPhoneNumber1 which is highlighted below and then ask the user to re-disptach. 

{ 
"actualWeight": "12.0", 
"unitWeight": "kg", 
"recipientArea": "Warqan", 
"containerArray": [ 
{ 
"containerid": "ECJED969312", 
"cweight": "2.0", 
"clength": "40.0", 
"cheight": "40.0", 
"cwidth": "40.0" 
}, 
{ 
"containerid": "ECJED969316", 
"cweight": "10.0", 
"clength": "46.0", 
"cheight": "16.0", 
"cwidth": "125.0" 
} 
], 
"deliveryTimeslot": "1", 
"paymentType": "COD", 
"cashOnDeliveryAmount": "783.0", 
"cashCurrency": "SAR", 
"concept": "Lifestyle", 
"recipientCountry": "SA", 
"recipientTown": "Madinah", 
"deliveryInstructions": "Footwear/Apparel", 
"facilityId": "EJ", 
"goodsOriginCountry": "Post Box no - 23679", 
"orderDate": "2020-08-31", 
"orderNbr": "6220142630", 
"orderTime": "00:16:10", 
"quantity": "2", 
"recipientAddressLine1": "City - Hamra", 
"recipientAddressLine3": "Warqan", 
"recipientCity": "Madinah", 
"recipientCountryCode": "SA", 
"recipientEmailAddress": " [ mailto:[email-masked] | [email-masked] ] ", 
"recipientName": "Bushra Al Harbi", 
"recipientPhoneNumber1": "+9666509389598", 
"recipientPostCode": "04-3-17-1441", 
"senderAddressLine1": "Landmark Arabia", 
"senderAddressLine2": "Opposite BAFCO Warehouse", 
"senderAddressLine3": "Post Box no - 23679", 
"senderCity": "Jeddah", 
"senderCountryCode": "SA", 
"senderEmailAddress": " [ mailto:[email-masked] | [email-masked] ] ", 
"senderFaxNumber": "96648164037", 
"senderName": "ABHISHEK", 
"senderPostCode": "1234", 
"territory": "SA", 
"Type": "FORWARD", 
"warehouseCode": "2399999", 
"undefined2": "Hybris", 
"undefined3": "622014263023999991", 
"undefined4": "Footwear/Apparel", 
"undefined5": "KSA JEDDAH CONLOC" 
} 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F213e442db3f90f04b1c520c62cd86e61ac9a039dcf1a2b9f30f6f6edf5368634&data=04%7C01%7Cvinod.sharma%40landmarkgroup.com%7Cb272f319e2304075f37b08d87817b195%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637391390478244304%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IV6EqDxaGAEeMGaGoN4qXjL74UdHjcQtFCXxRL4Ohks%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/213e442db3f90f04b1c520c62cd86e61ac9a039dcf1a2b9f30f6f6edf5368634 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvinod.sharma%40landmarkgroup.com%7Cb272f319e2304075f37b08d87817b195%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637391390478254295%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=F35rywZHXioKyxgCzanc51t4xqDKeUi2NfsJ4iFz4BE%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

T hanks, 

Vikash Kumar, 

Technical Engineer 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvinod.sharma%40landmarkgroup.com%7Cb272f319e2304075f37b08d87817b195%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637391390478254295%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2Bkaky5bWa%2FNbprHQB49iJ%2BqLWn%2BRPsvbruzdoU%2BT1Uk%3D&reserved=0 | FarEye-
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On Mon, 19 Oct at 7:57 PM , FarEye Support < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Vinod, 

Greetings from FarEye !!! 

We would like to inform you that we have received your concern regarding dispatch issue, we are working on the same and will update you soon. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F213e442db3f90f04b1c520c62cd86e61ac9a039dcf1a2b9f30f6f6edf5368634&data=04%7C01%7Cvinod.sharma%40landmarkgroup.com%7Cb272f319e2304075f37b08d87817b195%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637391390478284283%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xrCUTdwTutkvHdvCXnQt7endVCrG0badEbBd%2FtMyZXE%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/213e442db3f90f04b1c520c62cd86e61ac9a039dcf1a2b9f30f6f6edf5368634 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvinod.sharma%40landmarkgroup.com%7Cb272f319e2304075f37b08d87817b195%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637391390478294272%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=o2xYqniDTFDOqS1mS%2F%2FC777peSmjLpn1Us6rRGR3ALo%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

T hanks, 

Vikash Kumar, 

Technical Engineer 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvinod.sharma%40landmarkgroup.com%7Cb272f319e2304075f37b08d87817b195%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637391390478294272%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TC%2BCsug8JHrS9RfqdFC9IkkSbh%2BdLtyyT1p6vXRYHcw%3D&reserved=0 | FarEye-
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN

On Mon, 19 Oct at 7:45 PM , Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi FarEye Team, 

Please support for below invoices 

	

Invoice 	

Container ID 	

Error 

6220142630 	

ECJED969312 	

504 Exceeption occured while creating shipment with fareye 

6220931787 	

ECJED973478 	

504 Exceeption occured while creating shipment with fareye 

6220931787 	

ECJED973487 	

504 Exceeption occured while creating shipment with fareye 

6220142630 	

ECJED969316 	

504 Exceeption occured while creating shipment with fareye 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: Jed Ecomreturn2 < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 19, 2020 3:53 PM 
To: Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: RakeshKhatri < [ mailto:[email-masked] | [email-masked] ] >; Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fareye issue 

Dear sir 

Below order still unbale to dispatch 504 & 400 error showing . 

	

Invoice 	

Container ID 	

Error 

6220142630 	

ECJED969312 	

504 Exceeption occured while creating shipment with fareye 

6220931787 	

ECJED973478 	

504 Exceeption occured while creating shipment with fareye 

6220931787 	

ECJED973487 	

504 Exceeption occured while creating shipment with fareye 

6220142630 	

ECJED969316 	

504 Exceeption occured while creating shipment with fareye 

			

Invoice 	

Container ID 	

Error 

6231382247 	

ECJED1060622 	

400 " Exception occured while fetching COD amount ERROR 

6226656069 	

ECJED1017895 	

400 " Exception occured while fetching COD amount ERROR 

6228083219 	

ECJED1040890 	

400 " Exception occured while fetching COD amount ERROR 

Regard 

BHIM 

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www.landmarkgroup.com ] 

BQ_END

166496:211857 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com