Subject: Re: Not able to create RMA: Case id - 1513389 Order Number: 9604081139
From: Atmaram Tiwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Pradeep Prusty <[email-masked]>, Gopinath N <[email-masked]>, LMG OMS <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 26 Oct 2020 07:04:31 +0000

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]>  plz cancel the RMA so Cs team can recreate.
Regards.
----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<http://www.webteam.com/>
m: +971 52 117 4306
m: +91 98 999 73807
t:   +971   4 517 2015 int:(2015)

From: Jessie Caparas <[email-masked]>
Date: Monday, 26 October 2020 at 10:55 AM
To: Atmaram Tiwari <[email-masked]>, seeta.seeta <[email-masked]>, Pradeep Prusty <[email-masked]>, Gopinath N <[email-masked]>, LMG OMS <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: RE: Not able to create RMA: Case id - 1513389 Order Number: 9604081139
Hi @Atmaram Tiwari<mailto:[email-masked]>

Any update on this?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Atmaram Tiwari <[email-masked]>
Sent: Friday, October 23, 2020 1:24 PM
To: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Pradeep Prusty <[email-masked]>; Gopinath N <[email-masked]>; LMG OMS <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Not able to create RMA: Case id - 1513389 Order Number: 9604081139

HI Jessie,

From Cscockpit everything is allowed (non-returnable / exceeded return window /GDMS). There is no more items are left for return in this order so system is not allowing.
 It looks there is already return created by your team which got failed in cockpit.

"customer_return_order_id": "1000048998",
               "source": "COCKPIT",
            "return_order_status": "Return Pick Up Rescheduled",
            "return_order_date": "2020-10-07T10:24:09+00:00",

There is wrong msg on popup which we will take care.

Regards,
----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.webteam.com%2F&data=02%7C01%7CAtmaram.Tiwari%40landmarkgroup.com%7Ca68041af28364baf57f708d8797c1020%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392921035687516&sdata=F0D06Bz42%2F7r3rC4rlzMDTuq2hqPruSKMIj%2BgY8BY3w%3D&reserved=0>
m: +971 52 117 4306
m: +91 98 999 73807
t:   +971   4 517 2015 int:(2015)

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Friday, 23 October 2020 at 1:14 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>, Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>, Pradeep Prusty <[email-masked]<mailto:[email-masked]>>, Gopinath N <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Not able to create RMA: Case id - 1513389 Order Number: 9604081139
@Atmaram Tiwari<mailto:[email-masked]> @Pradeep Prusty<mailto:[email-masked]> @Gopinath N<mailto:[email-masked]>

Can you please help on this?

The customer did call within the 14 day return period and now we cant make a return for an item due to a business fault.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 12:42 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not able to create RMA: Case id - 1513389 Order Number: 9604081139

External email sender, please take precaution.
Hi Jessie,

The customer contacted us on 24/09/20.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 1:59:07 PM
Subject: Re: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139

The customer contacted on 24/9/2020 first time and the order also got delivered on the same date.

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 12:50:44 AM
Subject: RE: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139

Hi Seeta,

What date did the customer raise the concern? Was it within 14 days?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 1:39 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139

External email sender, please take precaution.
Hi Jessie,

The customer has compliant that the shoes is not from the fresh piece, and we are unable to create return as the item details is not coming.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 1:02:10 PM
Subject: RE: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139

Hi Fauzan,

It’s more than 14 days.

What’s the return reason?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 3:08 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case. as we are unable to create RMA for the item.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 10:12:44 AM
Subject: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139

Hi Team,

Problem statement - Not able to raise a return request.

Case id - 1513389
Order Number: 9604081139
Order Created: 9/21/2020
AWB - LM705856753
​
Item name - 161281789 - - Lace-Up Derby Shoes
Item cost: AED 89.00

Assistacne: Please assist us to raise a return request for the below order.

​

Regards,

Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAtmaram.Tiwari%40landmarkgroup.com%7Ca68041af28364baf57f708d8797c1020%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392921035687516&sdata=zyxn7rIbKghxjjQFUs9vSE1syT4MdW%2B0aUQjToQ9f10%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com