Subject: Re: Refund follow on/ 9602571212
From: Atmaram Tiwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Eugene Ocoy <[email-masked]>, Mohd Imran <[email-masked]>, Deepak Damodaran <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>
Date: Mon, 26 Oct 2020 06:11:48 +0000

Received with Zero what we can do?

Regards,
----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<http://www.webteam.com/>
m: +971 52 117 4306
m: +91 98 999 73807
t:   +971   4 517 2015 int:(2015)

From: Jessie Caparas <[email-masked]>
Date: Sunday, 25 October 2020 at 11:00 PM
To: Eugene Ocoy <[email-masked]>, Mohd Imran <[email-masked]>, Deepak Damodaran <[email-masked]>, Atmaram Tiwari <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>
Subject: RE: Refund follow on/ 9602571212
@Atmaram Tiwari<mailto:[email-masked]> @Shatakshi Pandey<mailto:[email-masked]>

Please help on the below.

Receive and closed as per Conloc but still showing pick up scheduled in Hybris.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Eugene Ocoy <[email-masked]>
Sent: Sunday, October 25, 2020 10:32 AM
To: Mohd Imran <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>
Subject: RE: Refund follow on/ 9602571212

Hi Mohd,

Its already processed in system.

RETURN_ORDER
SALES_ORDER_NO
STATUS
COURIER_PARTNER
AWB_NO
STATUS
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
UNEXPECTED_QTY
1000002113
9602571212
CLOSED
ARA
46037757872
CLOSED
160173594
Lifestyle
0
0
0
1000002113
9602571212
CLOSED
ARA
46037757872
CLOSED
161579608
Splash
0
0
0
1000002113
9602571212
CLOSED
ARA
46037757872
CLOSED
162002464
Splash
0
0
0
1000002113
9602571212
CLOSED
ARA
46037757872
CLOSED
162380121
Shoemart
0
0
0
1000002113
9602571212
CLOSED
ARA
46037757872
CLOSED
154475019
Lifestyle
0
0
0
1000002113
9602571212
CLOSED
ARA
46037757872
CLOSED
160173592
Lifestyle
0
0
0
1000002113
9602571212
CLOSED
ARA
46037757872
CLOSED
161840597
Shoemart
0
0
1
1000002113
9602571212
CLOSED
ARA
46037757872
CLOSED
161172188
Shoemart
0
0
0
1000002113
9602571212
CLOSED
ARA
46037757872
CLOSED
161598740
Splash
0
0
0
1000002113
9602571212
CLOSED
ARA
46037757872
CLOSED
161840595
Shoemart
0
0
1

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 10:23 AM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund follow on/ 9602571212

Hi @Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>,

Please process below refund on priority.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 5:05 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund follow on/ 9602571212

External email sender, please take precaution.
Hi Imran,

We have still now received any update in the below case.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 5:08:20 PM
Subject: RE: Refund follow on/ 9602571212

Hi @Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>,

Please process below refund. Shipment delivered to warehouse.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 3:21 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund follow on/ 9602571212

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 3:25:33 PM
Subject: Re: Refund follow on/ 9602571212

Hi team,

kindly help in the below case as the customer is chasing us.

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 October, 2020 17:21:40
Subject: Refund follow on/ 9602571212

Hi team,

sub:Refund follow on
with reference to order number:  9602571212
order date: SSep 11, 2020
Return tracking id: 46037757872

Retuned items have been received at our warehouse on  21 Sep 2020  but the refund is not processed till now. The child ticket was 10 days ago for the same but no action is taken.
kindly check and do the needful.

Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAtmaram.Tiwari%40landmarkgroup.com%7C3c990d858648410f739c08d8791838a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392492224100534&sdata=WF0aAfhu2gh4dkCLaGdI59avrjERUb6XXi%2FTSrS16yk%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com