Subject: RE: Assistance require in 1591044 - Order 6231076321
From: Mohamed Nagy <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 26 Oct 2020 05:47:01 +0000

Dear Seeta,

The order consist of 2 items and as per attached mail customer received the 2 items,

Regards,

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, October 21, 2020 9:32 AM
To: Mohamed Nagy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Assistance require in 1591044
Importance: High

External email sender, please take precaution.
Hi Mohamed,

Hope you are doing well!

With reference to the ticket number 1591044, the customer contacted us regarding the missing item on 15 Oct from his order and on 18 Oct he confirmed us that he has received the item.

So can you please call the customer and check what is the issue here.

Customer's details are :

Customer Name- Ahmed
Customer Phone- +966545475770

Do let me know if you need any details.

Thanks & Regards,
Seeta Kunwar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: [#1591044] - Umdelieverd item - MOC 14313271
From: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]>
To: Mohamed Nagy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Babyshop <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Saad Alonaizi <[email-masked]>
Date: Wed, 21 Oct 2020 08:20:44 +0000

External email sender, please take precaution.

Dear Mohamed,

We delivered both pcs.

Best Regards,

Syed Ibrahim

Key Account Manager

Zajil Express Company

T   +966 920000177

Mobile:054 396 0192

  _____

From: Mohamed Nagy <[email-masked]>
Sent: Tuesday, October 20, 2020 9:05 PM
To: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Babyshop <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Saad Alonaizi <[email-masked]>
Subject: RE: [#1591044] - Umdelieverd item - MOC 14313271

Dear Syed,

Still waiting for your update, case is now MOC, appreciate your fast response.

Regards,

Mohamed Nagy

From: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]>
Sent: Monday, October 19, 2020 1:04 PM
To: Babyshop <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [#1591044] - Umdelieverd item

External email sender, please take precaution.

Noted, please wait.

Best Regards,

Syed Ibrahim

Key Account Manager

Zajil Express Company

T   +966 920000177

Mobile:054 396 0192

  _____

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 10:50 PM
To: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1591044] - Umdelieverd item

Hi Team,

With regards to Order ID 6231076321, AWB Z2019521 kindly confirm how many packages/boxes were handed over to you.

Regards,

Nikhil.

1591044:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com