Subject: RE: Item warranty Issue /// 9604475199
From: Jessie Caparas <[email-masked]>
To: Mike Bermingham <[email-masked]>, Shaffy Bansal <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 25 Oct 2020 17:02:19 +0000

Thanks again @Mike Bermingham<mailto:[email-masked]>

FYI @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Mike Bermingham <[email-masked]>
Sent: Sunday, October 25, 2020 4:48 PM
To: Jessie Caparas <[email-masked]>; Shaffy Bansal <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Item warranty Issue /// 9604475199

It can be exchanged in store.
Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C685e6962e82b4fb7740e08d878e4303c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392268742576453%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0P7oQDJ0QwjTVyB%2B0s2oxrM2Jv5h%2FwBzomPstXOnhkI%3D&reserved=0>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 4:38:55 PM
To: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Item warranty Issue /// 9604475199

Thanks Mike,

Can it be exchanged in the store or the actual manufacturer?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 2:27 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Item warranty Issue /// 9604475199

Hi Jessie,

The warrantee is noted on the product page on the website. It has a 2 year warrantee. The customer can exchange the item.

Mike Bermingham
Head of Omni Channel Lifestyle
w:  Lifestyleshops.com
m: +971563692571
t: +97145176532

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: October 25, 2020 1:54 PM
To: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Item warranty Issue /// 9604475199

Hi Mike,

Can you please advise where I can check for the warranty?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 8:47 AM
To: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Item warranty Issue /// 9604475199

Hi Mike,

Do we provide a warranty for the below item?

161520071 - - Pepe Jeans Jareth Floral Convertible Trolley Backpack - 32x45x15 cms

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 8:05 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Item warranty Issue /// 9604475199

Hi @Jessie Caparas<mailto:[email-masked]>,

I think, this product is from Lifestyle.

Regards,

Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 2:54 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Item warranty Issue /// 9604475199

Hi Fauzan,

Warranty cards are from manufacturer.

@Sachin Maheshwari<mailto:[email-masked]>

Can you please advise on this?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 7:32 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Item warranty Issue /// 9604475199
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us if we providing warranty card for the below case.

Regards,

Fauzan

________________________________

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 October, 2020 10:18:25
Subject: Item warranty Issue /// 9604475199

Hi Team,

Tikcet:1522747

Child Ticket: 1542126

Problem Statement: Item warranty Issue

Order Date : Sep 23, 2020
Order ID: 9604475199
Tracking Id: FP0924001840

Assistance Required: Need urgent warranty card

Issue Description: The customer is requesting to share the warranty card as the item #161520071 - - Pepe Jeans Jareth Floral Convertible Trolley Backpack - 32x45x15 cms comes under 2 Years Warranty.

https://www.lifestyleshops.com/ae/en/School/Backpacks-&-Bags/Backpacks/LIFESTYLE-Pepe-Jeans-Jareth-Floral-Convertible-Trolley-Backpack---32x45x15-cms/p/161520071<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lifestyleshops.com%2Fae%2Fen%2FSchool%2FBackpacks-%26-Bags%2FBackpacks%2FLIFESTYLE-Pepe-Jeans-Jareth-Floral-Convertible-Trolley-Backpack---32x45x15-cms%2Fp%2F161520071&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C685e6962e82b4fb7740e08d878e4303c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637392268742586449%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wdudbCuKiWj3Dr4L6dkZj0XcSETkzVTqY2vDodGB5m8%3D&reserved=0>

I have already created child ticket but now it has been closed.

Kindly check and advice.

Thank you for your help!

Regards,
Shivani

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