Subject: Re: Return confirmation and refund Not Processed// 9798578579
From: Algaili Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 25 Oct 2020 09:59:56 -0700 (MST)

Please follow up 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 22 October, 2020 06:36:18 
Subject: Return confirmation and refund Not Processed// 9798578579 

Hi Team, 

Problem Statement: Return confirmation and refund Not Processed 

Order Date : 21-Aug-2020 
Order ID: 9798578579 
Return Tracking ID: 46037822703 
Assistance Required: To confirm the return received and process the refund. 

Issue Description: The customer raised a return request for 6 items, as per customer the items have been handed over to the courier team. We have confirmed the same information with WH and the issue was closed in the child ticket and the customer claimed the item which has been refunded in the RMA: 1000020717 is still with him and all the parameters value in the RMA: 1000002490 showing 0 value and the tracking ID at the courier website showing missing information. Please confirm us how many items have collected from the customer so the issue will be fixed asap. 

Regards, 
Algaily