Subject: Re: RE: Refund / Returned order / (6230421001)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Oct 2020 16:14:30 +0000

Dear Imran,     Please let us know if any assistance is required from our side, If not we would request you to allow us for the case closure. Should we not hear from you in the next business day we will proceed with the ticket closure.      You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye           Call: +91 70-6595-6595  || www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 22 Oct at  3:21 PM
                            ,  Ahmed A. Saleh <[email-masked]>  wrote:
                             
 Please share with us the mapping that you did at your end 

  

 
 
Ahmed Amin Saleh

 
 Software Engineer 

 Mob. +966565795983 

 Land Line: 011289 8757 

 Ext. 18757 

 

 

 

 

  

 
  
 From: Jessie Caparas [mailto:[email-masked]]
 
Sent: Thursday, October 22, 2020 11:19 AM 
To: RASHED S. ALMUSHARRAF <[email-masked]>; Mohd Imran <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; haytham m. aldokhail <[email-masked]>; Ahmed M. Shuwaykan <[email-masked]>; Bhaskar Mandelia <[email-masked]>;
 Ahmed A. Saleh <[email-masked]>; Shatakshi Pandey <[email-masked]> 
Cc: K Nayan <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>;
 Vishwajeet Singh <[email-masked]>; FarEye Support <[email-masked]> 
Subject: RE: RE: Refund / Returned order / (6230421001) 
Importance: High 

 

 @Ahmed A. Saleh 

 

 This is the help needed as advised by Fareye team: 

 

 So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system. 

  

 Looping

@Shatakshi Pandey 
@Bhaskar Mandelia 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: RASHED S. ALMUSHARRAF <[email-masked]>
 
Sent: Thursday, October 22, 2020 12:05 PM 
To: Mohd Imran <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; haytham m. aldokhail <[email-masked]>;
 Ahmed M. Shuwaykan <[email-masked]> 
Cc: Bhaskar Mandelia <[email-masked]>; K Nayan <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>;
 FarEye Support <[email-masked]> 
Subject: RE: RE: Refund / Returned order / (6230421001) 

 

   

External email sender, please take precaution.

 

Return to source

 

 

 

 
From: Mohd Imran <[email-masked]>
 
Sent: 22/Oct/2020 10:10 AM 
To: RASHED S. ALMUSHARRAF‏
<[email-masked]>; abdulaziz s. al-hadi‏
<[email-masked]>; haytham m. aldokhail‏
<[email-masked]>; Ahmed M. Shuwaykan‏
<[email-masked]> 
Cc: Bhaskar Mandelia‏
<[email-masked]>; K Nayan‏
<[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked]; seeta.seeta‏
<[email-masked]>;
[email-masked]; Escalations Dxbteam‏
<[email-masked]>; Vishwajeet Singh‏
<[email-masked]>; FarEye Support‏
<[email-masked]> 
Subject: RE: RE: Refund / Returned order / (6230421001)

 

 

 Hi 
@[email-masked] 
@abdulaziz s. al-hadi 
@haytham m. aldokhail 
@Ahmed M. Shuwaykan, 

 

 Please mark the below AWB to "RETURNS TO ORIGINAL POSTAL OFFICE" in order to process customer’s refund. 

 

 AWB # CRDSAL0076205420 

 

 
Regards, 

 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

From: FarEye Support <[email-masked]>
 
Sent: Wednesday, October 21, 2020 2:23 PM 
To: Mohd Imran <[email-masked]> 
Cc: Bhaskar Mandelia <[email-masked]>; K Nayan <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>;
 Mohd Imran <[email-masked]> 
Subject: Re: RE: Refund / Returned order / (6230421001) 

 

   

External email sender, please take precaution.

 

 

 
Dear Imran, 

 

  

 

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Arpana Raj |
Technical Engineer

 

 

 

 

 
FarEye
 - Enabling Digital Logistics | Call: +91
 70-6595-6595 

 

 

 

 

 

 

  

 

   

 

 

 

 

 

 

  

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Wed, 21 Oct at 12:25 PM
, Bhaskar Mandelia <[email-masked]> wrote:

 

 
 Hi Fareye team, 

 

 

 
 Please proceed as per Imran’s request below. Confirm once done.

 

   

 

 
 
 From: Mohd Imran <[email-masked]>
 
Sent: Wednesday, October 21, 2020 10:53 AM 
To: FarEye Support <[email-masked]>; Bhaskar Mandelia <[email-masked]> 
Cc: K Nayan <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: RE: RE: Refund / Returned order / (6230421001) 

 

 

 
 Looping

@Bhaskar Mandelia please assist us in this. 

 

 

 

 
From: FarEye Support <[email-masked]>
 
Sent: Tuesday, October 20, 2020 9:16 PM 
To: Mohd Imran <[email-masked]> 
Cc: K Nayan <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: Re: RE: Refund / Returned order / (6230421001)

 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Vishwajeet, 

 

 

 

 

 

 

 
Please confirm if the changes need to be done. 
 
@Imran, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.

 

 

   

 

 

 

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3e4ffb7a872f29a3f70c58cbae789eb3744568628f1507005bbe74933ff595d9 or
 please login to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 
 
Thanks and Regards,

 

 

   

 

 
 
Arpana Raj | Technical Engineer

 

 

   

 

 

 
 
FarEye
 - Enabling Digital Logistics | Call: +91
 70-6595-6595 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution
 or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

 
166717:211857

 

 
 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 

 

166717:211857

 

 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
www.landmarkgroup.com  

 

 

  
Disclaimer: 
This email has been sent from Saudi Post Organization. The information in this email is considered to be confidential. It is solely intended for the person(s) named above. 
If you are not an intended recipient, please notify the sender and delete this email from your system. 

 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
www.landmarkgroup.com