Subject: Non Returnable wrong item delivered.
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 25 Oct 2020 04:38:54 -0700 (MST)

Hi Team, 

Problem Statement: Non Returnable wrong item delivered. 
Order Date : 28/09/2020 

Order ID: 6228115385 
Tracking ID: FP09300002624 

Item ID: 161061537 104 SAR 
Assistance Required: Wrong Item delivered 

Issue Description: Customer emailed us informing that she received the item on 01/10/2020 but 1 item 161061537 which they recieved is different than she ordered , customer also provided us the picture of received item. the item is non returnable . 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer. 
Raise to WH, however no action has been taken. 

Regards, 
Shafeeque