Subject: RE: Refund Not Proccessed
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sun, 25 Oct 2020 11:00:01 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>@Apoorv Joshi<mailto:[email-masked]> Raise JIRA and get the RMA processed for refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Saturday, October 3, 2020 3:04 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund Not Proccessed

Checking with WH team.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 2, 2020 7:40 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Proccessed
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the RMA: 24147377 from order 6223522681.
It has been retuned and the pickup reference (I15B1D9). We have created child ticket (1523671) to check and process the refund but no action from Conloc team till now.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 13:29:01
Subject: Refund Not Proccessed

Hi Team,

Problem Statement: Refund Not Proccessed

Order Date : 12/09/2020

Order No: 6223522681
Tracking ID: 46178780690;I15B1D9
RMA:24147377
Assistance Required:  Refund not processed

Issue Description: Customer raised a return request for 3 item and as per customer she/he handed over all 3 items to the courier team.
but according to the hybris the refund has not  been process for items, So we request you to check under RMA 24147377  and process the refund.
We created child ticket however no action has been takem from 27/09/2020
Kindly do the needful

Regards,
Shafeeque

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