Subject: RE: Additional items returned - 9601842899 - Ticket ID 1587894
From: Eugene Ocoy <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>, seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 25 Oct 2020 10:26:59 +0000

Hi Apoorv,

The said order number was received under awb RP0911000687. It is processed done .

Regarding those 2 items we don’t have update that we receive extra. Otherwise it will be scanned if any un-expected item receives.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Eugene Ocoy
Sent: Sunday, October 25, 2020 2:04 PM
To: 'Apoorv Joshi' <[email-masked]>; Mohd Imran <[email-masked]>
Cc: Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>; seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Additional items returned - 9601842899 - Ticket ID 1587894

Hi Apoorv,

Pls share the AWB number to verify the order.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 1:56 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Additional items returned - 9601842899 - Ticket ID 1587894

External email sender, please take precaution.
Hi Imran,

As per below response they have not received it but as per Hybris all the RMAs that are there has been scanned and processed for the refund in this refund.

Kindly assist further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Eugene ocoy" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 25 October, 2020 14:03:22
Subject: RE: Additional items returned - 9601842899 - Ticket ID 1587894

Hi Mohd,

The below order still not receive from the courier.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 12:12 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Additional items returned - 9601842899 - Ticket ID 1587894

Hi @Eugene Ocoy<mailto:[email-masked]>@Con Loc<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>,

Can we help customer in below pending case.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 6:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Additional items returned - 9601842899 - Ticket ID 1587894

External email sender, please take precaution.
Hi Team,

Please assist on the below case. Customer is saying that they returned additional 2 items which does not belong to Centrepoint along with the items that he was returning. Now the customer is requesting to return those additional two items. Images of the items are attached.

Please look into this and assist. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 23 October, 2020 06:31:12
Subject: Additional items returned - 9601842899 - Ticket ID 1587894

Dear Team,

The customer is complaining that he has returned 2 additional items for Order ID 9601842899. The attached are the images of the items. We have raised a child ticket 1591937 on  Oct 16, but there is no response.

The items are:

1. Vero Moda High Neck Crochet Detailed Short Dress - color is Dark Pink

2. Vero Moda - Tiered Midi Dress - color is Light Blue

Kindly assist.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#1540868] - Inbound call for order ID 9601842899
From: Eugene Ocoy <[email-masked]>
To: Splash <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>
Date: Sat, 10 Oct 2020 13:45:20 +0000

Hi

Its processed done

RETURN_ORDER

PALLET_CODE

SALES_ORDER_NO

ORG_CODE

ORDER_DATE

STATUS

COURIER_PARTNER

AWB_NO

CLASSIFICATION

RETURN_CREATE_DATE

LAST_UPDATE_DATE

USER_ID

ITEM_ID

CONCEPT_ID

RETURN_QTY

RECEIVED_QTY

EXCESS_QTY

DAMAGE_QTY

DAMAGE_REASON_CODE

EXCESS_DAMAGE_QTY

IS_LMG_ITEM

IS_ORDER_PART

MISSING_QTY

MISSING_REASON_CODE

ORDER_QTY

UNEXPECTED_QTY

ITEM_NOT_PACKED_YET

RI_PACKING_IN_PROGRESS

RI_PACKED_DISPATCHED

1000000470

U092000015

9601842899

LMG_UAE

2020-09-11T07:46:10.000+04:00

CLOSED

LMG

RP0911000687

RVP

2020-09-12T04:10:50.000+04:00

2020-09-15T07:02:51.000+04:00

4159

161832868

3

1

1

0

0

        0

Y

Y

0

        1

0

                1

1000000470

U092000015

9601842899

LMG_UAE

2020-09-11T07:46:10.000+04:00

CLOSED

LMG

RP0911000687

RVP

2020-09-12T04:10:50.000+04:00

2020-09-15T07:02:51.000+04:00

4159

162192398

3

1

1

0

0

        0

Y

Y

0

        1

0

                1

1000000470

U092000015

9601842899

LMG_UAE

2020-09-11T07:46:10.000+04:00

CLOSED

LMG

RP0911000687

RVP

2020-09-12T04:10:50.000+04:00

2020-09-15T07:02:51.000+04:00

4159

162174187

3

1

1

0

0

        0

Y

Y

0

        1

0

                1

1000000470

U092000015

9601842899

LMG_UAE

2020-09-11T07:46:10.000+04:00

CLOSED

LMG

RP0911000687

RVP

2020-09-12T04:10:50.000+04:00

2020-09-15T07:02:51.000+04:00

4159

162032273

3

1

1

0

Thanks & Regards,

Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147

Email: [email-masked]

Shop online at: http:\\www.landmarkshops.com\shoemart

From: Splash <[email-masked]>
Sent: Friday, October 09, 2020 3:11 PM
To: Eugene Ocoy <[email-masked]>
Subject: Fwd: [#1540868] - Inbound call for order ID 9601842899

External email sender, please take precaution.

Please take a look at ticket #1540868<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1540868&data=02%7C01%7Ceugene.ocoy%40landmarkgroup.com%7C6ca123523476456b91b808d86c43faf8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637378387241741441&sdata=YwUIOkVGFGq5G7f87RiheKCyo0HTfFFRaq%2FCRObXB5o%3D&reserved=0> raised by Fadi.mosleh ([email-masked]<mailto:[email-masked]>).

   On Thu, 1 Oct at 12:40 PM , Fadi.mosleh <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   As per tracking ID RP0911000687, the order was collected and returned to the warehouse, however the customer confirmed that she have returned extra items that do not belong to Centrepoint. Please check and advise.

   Order number: 9601842899

   AWB: RP0911000687

   Best Regards,

   1540868:1125156