Subject: Re: RE: Refund / Returned order / 6223130615
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Oct 2020 10:07:28 +0000

Dear Jessie,     Please let us know if any assistance is required from the Fareye support end.         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5f33e26e722b72061f96b86a75bb91ddb2cbbf3c590d7b287dcbd96eef46cb40 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Vikash Kumar,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 22 Oct at 11:48 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Yes, please loop in Saudi Post team as well because if there is any change in mapping ,then partner should let us know prior so that the mismatch can be avoided. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5f33e26e722b72061f96b86a75bb91ddb2cbbf3c590d7b287dcbd96eef46cb40 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Shailesh Bisht,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Thu, 22 Oct at 10:01 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Ankit, 

 

 Should we loop Saudi Post team to get this rectified? 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Wednesday, October 21, 2020 2:17 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>;
 K Nayan <[email-masked]>; Zahir Shaikh <[email-masked]>; Purnima Das <[email-masked]> <[email-masked]>; [email-masked] 
Subject: Re: RE: Refund / Returned order / 6223130615 

 

 
External email sender, please take precaution.

 

 

 Dear Zahir/Vishwajeet, 

 

   

 
 Here Saudipost team is sending the status update for RTO as "Return to Origin". However the same is not as per the mapping. Status mapped at our end is "RETURNS TO ORIGINAL
 POSTAL OFFICE". Sharing the JSON below received. 

 

   

 
 { 

 

 
 "order_no": "", 

 

 

 "type": "tracking", 

 

 

 "value": "CRDSAL0065518820", 

 

 

 "fareye_status": "", 

 

 

 "fareye_status_code": "", 

 

 

 "fareye_status_description": "", 

 

 

 "carrier_code": "SAUDIPOST", 

 

 

 "carrier_status": "Return to Origin", 

 

 

 "carrier_status_code": "317", 

 

 

 
"carrier_status_description": "معاد
الى
المصدر",

 

 

 
 "carrier_sub_status": "", 

 

 

 "carrier_sub_status_description": "", 

 

 

 "status_received_at": "2020-09-30 14:50:00", 

 

 

 "location_code": "220866", 

 

 

 "destination_location": "", 

 

 

 "latitude": 0, 

 

 

 "longitude": 0, 

 

 

 "last_updated_at": "2020-09-30 12:02:09", 

 

 

 "carrier_status_time_gmt": "2020-09-30 14:50:00", 

 

 

 "status_identifier_value": "Forward", 

 

 

 "extra_info": { 

 

 
 
"comments": "{"EventDescription_Ar":"معاد
الى
المصدر","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":""}"

 

 
 
 }, 

 

 

 "retryCount": 0, 

 

 

 "elasticInsertionFailedIntoSucessIndex": false, 

 

 

 "elasticInsertionFailedIntoFailedIndex": false 

 

 
 } 

 

   

 
 Because of this status mismatch is happening and receiving lots of tickets for the same concern. 

 

   

 
 Please discuss this with the team and get this corrected. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5f33e26e722b72061f96b86a75bb91ddb2cbbf3c590d7b287dcbd96eef46cb40 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

  

 

Unfeigned Regards,

 

  

 

Ankit Mahajan

 

 
Sr. Technical Engineer

 

 
Contact #:- +91 70-6595-6595

 

 

 

 

 

 

 

   

 

 

 

 

 

  

 

 

 

 

 
 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message
 is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 
 
On Sun, 18 Oct at 5:16 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Looping

@Vishwajeet Singh

 

   

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

 

 
165981:211857

 

 

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