Subject: Re: Additional items returned - 9601842899 - Ticket ID 1587894
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Eugene ocoy <[email-masked]>, con loc <[email-masked]>, deepak damodaran <[email-masked]>, Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 25 Oct 2020 02:56:12 -0700 (MST)

Hi Imran, 

As per below response they have not received it but as per Hybris all the RMAs that are there has been scanned and processed for the refund in this refund. 

Kindly assist further. Thank you for your help! 

Regards, 
Apoorv 

From: "Eugene ocoy" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "con loc" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 25 October, 2020 14:03:22 
Subject: RE: Additional items returned - 9601842899 - Ticket ID 1587894 

Hi Mohd, 

The below order still not receive from the courier. 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
Tel:+971 4 809 4861 Mob:+971 506983147 

Email: [email-masked] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Mohd Imran <[email-masked]> 
Sent: Sunday, October 25, 2020 12:12 PM 
To: Eugene Ocoy <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: FW: Additional items returned - 9601842899 - Ticket ID 1587894 

Hi [ mailto:[email-masked] | 
@Eugene Ocoy ] [ mailto:[email-masked] | @Con Loc ] [ mailto:[email-masked] | 
@Deepak Damodaran ] , 

Can we help customer in below pending case. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 24, 2020 6:05 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Additional items returned - 9601842899 - Ticket ID 1587894 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case. Customer is saying that they returned additional 2 items which does not belong to Centrepoint along with the items that he was returning. Now the customer is requesting to return those additional two items. Images of the items are attached. 

Please look into this and assist. Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 23 October, 2020 06:31:12 
Subject: Additional items returned - 9601842899 - Ticket ID 1587894 

Dear Team, 

The customer is complaining that he has returned 2 additional items for Order ID 9601842899. The attached are the images of the items. We have raised a child ticket 1591937 on Oct 16, but there is no response. 

The items are: 

1. Vero Moda High Neck Crochet Detailed Short Dress - color is Dark Pink 

2. Vero Moda - Tiered Midi Dress - color is Light Blue 

Kindly assist. 

Regards, 

Nikhil. 

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