Subject: RE: Refund Not Processed
From: Mohd Imran <[email-masked]>
To: EGYWH ADMIN <[email-masked]>, Ahmed Yousry Ibrahim Hussien <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 25 Oct 2020 07:51:24 +0000

Hi @EGYWH ADMIN<mailto:[email-masked]> @Ahmed Yousry Ibrahim Hussien<mailto:[email-masked]>,

Please check and process below refund.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 22, 2020 9:47 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 October, 2020 15:59:02
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 30/09/2020

Order ID: 2000219906
Return Tracking ID: 43819290303
Assistance Required:  Refund not processed

Issue Description: Customer raised a return request for 2 items under 2 different RMA, item ID (158984084)  under RMA: 40047090 from order 2000190670  and 1 item under RMA 1000057237, and as per customer she/he handed over both the  items to the courier team under 1000057237

but according to the hybris the refund has not been processed for items, So we request you to check under RMA 1000057237 how many item has been received in our warehouse and process the refund.

Regards,
Shafeeque

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