Subject: RE: No response on Child Ticket - Order ID 2000189254
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 25 Oct 2020 07:44:39 +0000

Hi Seeta,

Manual refund processed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Friday, October 23, 2020 10:41 AM
To: Mohd Imran <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: No response on Child Ticket - Order ID 2000189254

External email sender, please take precaution.
Hi Imran,

Can you please let me know what can se done in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "egywh admin" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Ahmed Yousry Ibrahim Hussien" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Yasser Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 7:39:10 PM
Subject: RE: No response on Child Ticket - Order ID 2000189254

Dears,
Kindly be informed that we didn’t receive it in warehouse till now.

Thank
Best Regards,
Islam Samir | Warehouse E-Commerce In charge
Orient International Trading Ltd | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo |
Mob: +201029973277
 www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cf8a84c76701d4540113b08d8771e8cdb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390320394355654%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nDBhdMnxcKewDfG0lXPpngP7vKAXH%2Fk16nrynas0k%2Fo%3D&reserved=0>

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 9:37 AM
To: EGYWH ADMIN <[email-masked]<mailto:[email-masked]>>; Ahmed Yousry Ibrahim Hussien <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: No response on Child Ticket - Order ID 2000189254

Hi @EGYWH ADMIN<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>,

Please process below refund.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 6:32 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: No response on Child Ticket - Order ID 2000189254
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case as the item has been retuned and RMA not processed yet.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 11:35:58 PM
Subject: No response on Child Ticket - Order ID 2000189254

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 23, 2020
Order ID: 2000189254
Return Tracking ID: 44069182275
RMA: 1000038400
Assistance Required: Process refund asap.

Issue Description: The returned items were collected and returned back to WH on Oct 06 (PFA). The refund is pending since then. The child ticket 1573445 was raised on Oct 11, but no response received.

Kindly assist in closing the case.

Regards,
Nikhil

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com