Subject: RE: Refund Not Processed #6225102567
From: Mohd Imran <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, ArishLaila <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 25 Oct 2020 07:24:21 +0000

Hi @Ksaconloc Returns<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>,

Please process below refund.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 25, 2020 7:50 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Not Processed #6225102567
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below as we are not getting any update on child ticket.

Regards.
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 7:59:32 PM
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Sep 18, 2020
Order ID: 6225102567
Return Tracking ID: 46132521024

Assistance Required: To process the refund.

Issue Description: The customer raised a return request for one item which have been delivered to warehouse on 07 Oct 2020 but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA (1000007764) and confirm us if the items received so that the refund will be processed asap.
Child ticket is created but no action . Kindly do the needful.

Regards,
Shafeeque

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