Subject: RE: Refund Not Processed // 6231498121
From: Pooja Sharma <[email-masked]>
To: Atmaram Tiwari <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Pradeep Prusty <[email-masked]>, Gopinath N <[email-masked]>, LMG OMS <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Ammar Asif <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shatakshi Pandey <[email-masked]>, Eugene Ocoy <[email-masked]>
Date: Sun, 25 Oct 2020 07:22:01 +0000

Hi Pradeep,

As discussed , please check few examples and revert . Operationally the pallet need to be "closed" for "receipt closed" message to OMS.

Regards,
Pooja Sharma
Manager IT - Projects
LMIT Planning
Landmark Tower, Dubai Marina, Dubai
Contact Number 04-517-4208

From: Atmaram Tiwari <[email-masked]>
Sent: Friday, October 23, 2020 9:16 PM
To: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Pradeep Prusty <[email-masked]>; Gopinath N <[email-masked]>; LMG OMS <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shatakshi Pandey <[email-masked]>; Eugene Ocoy <[email-masked]>; Pooja Sharma <[email-masked]>
Subject: Re: Refund Not Processed // 6231498121

Hi OMS team,

We are seeing too many cases where AWB scanned and received but no refund message trigger from OMS . This impacting the customer experience.
Can we figure why refund initiate message did not trigger when item has been received in Sahala?

Count          Source                     Status                                                                    Creation Date                  Aging[ Since lying]
2
COCKPIT
REACHED_WAREHOUSE
2020-09-21
17
2
ONLINE
REACHED_WAREHOUSE
2020-09-21
17
2
ONLINE
REACHED_WAREHOUSE
2020-09-22
17
4
ONLINE
REACHED_WAREHOUSE
2020-09-23
17
6
ONLINE
REACHED_WAREHOUSE
2020-09-24
17
3
ONLINE
REACHED_WAREHOUSE
2020-09-25
17
8
ONLINE
REACHED_WAREHOUSE
2020-09-26
17
5
COCKPIT
REACHED_WAREHOUSE
2020-09-27
17
8
ONLINE
REACHED_WAREHOUSE
2020-09-27
17
1
COCKPIT
REACHED_WAREHOUSE
2020-09-28
17
4
ONLINE
REACHED_WAREHOUSE
2020-09-28
17
1
COCKPIT
REACHED_WAREHOUSE
2020-09-29
17
10
ONLINE
REACHED_WAREHOUSE
2020-09-29
21
5
ONLINE
REACHED_WAREHOUSE
2020-09-30
17
1
COCKPIT
REACHED_WAREHOUSE
2020-10-01
12
2
ONLINE
REACHED_WAREHOUSE
2020-10-01
17
2
ONLINE
REACHED_WAREHOUSE
2020-10-02
12
2
ONLINE
REACHED_WAREHOUSE
2020-10-03
12
1
COCKPIT
REACHED_WAREHOUSE
2020-10-05
9
11
COCKPIT
REACHED_WAREHOUSE
2020-10-06
12
28
ONLINE
REACHED_WAREHOUSE
2020-10-06
12
3
COCKPIT
REACHED_WAREHOUSE
2020-10-07
3
34
ONLINE
REACHED_WAREHOUSE
2020-10-07
12
15
COCKPIT
REACHED_WAREHOUSE
2020-10-08
9
58
ONLINE
REACHED_WAREHOUSE
2020-10-08
9
5
COCKPIT
REACHED_WAREHOUSE
2020-10-09
9

Regards,
----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.webteam.com%2F&data=04%7C01%7CPooja.Sharma%40landmarkgroup.com%7C73d6df93ef1a44f4cf1108d877775fab%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390702687402276%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6lQZeW9nfqkyr9yLanwxvWEfuNm7h%2FXG%2FPrik8dcoGQ%3D&reserved=0>
m: +971 52 117 4306
m: +91 98 999 73807
t:   +971   4 517 2015 int:(2015)

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Friday, 23 October 2020 at 2:07 PM
To: Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>, seeta.seeta <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Pradeep Prusty <[email-masked]<mailto:[email-masked]>>, Gopinath N <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Fauzan Musalman <[email-masked]<mailto:[email-masked]>>, Ammar Asif <[email-masked]<mailto:[email-masked]>>, Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>, Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed // 6231498121
Hi Atma,

The attached file is what CONLOC shares with us if they have received RMA.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 12:25 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed // 6231498121

Hi Shatakshi,

Can you help team to get the more details?

Regards,
----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.webteam.com%2F&data=04%7C01%7CPooja.Sharma%40landmarkgroup.com%7C73d6df93ef1a44f4cf1108d877775fab%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390702687402276%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6lQZeW9nfqkyr9yLanwxvWEfuNm7h%2FXG%2FPrik8dcoGQ%3D&reserved=0>
m: +971 52 117 4306
m: +91 98 999 73807
t:   +971   4 517 2015 int:(2015)

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Friday, 23 October 2020 at 12:14 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>, Pradeep Prusty <[email-masked]<mailto:[email-masked]>>, Gopinath N <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Fauzan Musalman <[email-masked]<mailto:[email-masked]>>, Ammar Asif <[email-masked]<mailto:[email-masked]>>, Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed // 6231498121
@Atmaram Tiwari<mailto:[email-masked]> @Pradeep Prusty<mailto:[email-masked]> @Gopinath N<mailto:[email-masked]>

Please help.

RMA already scanned but showing as reached as warehouse for the RMA status.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 9:49 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed // 6231498121

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 October, 2020 14:39:16
Subject: Refund Not Processed  //  6231498121

Hi Team,

Problem Statement: Refund Not Processed
Order Date : 09-Oct-2020
Order ID: 6231498121
return Tracking ID: RP10130002170
 RMA:  1000068247
Child ticket number: 1602405
Assistance Required: Need refund for customer.

Issue Description: the items have been returned to WH conloc under above tracking ID

please initiate the refund if you have already received the items.

Regards,
CS Team Ammar Asif

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