Subject: Re: Knet refund issue case ID: 1469832
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 24 Oct 2020 23:59:58 -0700 (MST)

Hi team 

please assist me on below case 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 17 October, 2020 22:38:47 
Subject: Knet refund issue case ID: 1469832 

problem statement : refund not porcessed 
order created : Sep 7, 2020 
order no : 8201978580 
amount : KWD9.92 
assistance required: need urgent refund 

Hi team 

i created Knet ticket and now the status is closed , i checked it into Knet CS sheet for refund and i found that the above order number is in the sheet , and as we were told that if the order no is in the sheet means that the refund has been initiated so i replied to the customer that the refund has been processed but he came back stating that his refund has not been initiated yet so i checked it again into the Knet sheet and i found this remark: "no details found in bank-unable to close ticket" 
what is it mean or what action should i take in this kind of case 

please assist me on the case 

regards 
ammar asif